Deep Enrich
David Zwarts
Senior Field Service Engineer
128 followers
Gauteng, South Africa
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About me
Senior Onsite Service Engineer at Motswako Office Solutions
Education
HTS Elspark
1990 - 1995Matric
Experience
Nashua North East
Feb 2000 - Jul 2016Senior Field Service Engineer> Troubleshoot, service and resolve device failures.> Install new devices, setup printing and scanning> Helpdesk / remote support - software, hardware & IT related> Assist sales department with technical queries> Maintain customer's SLA & CSA
Ricoh South Africa
Aug 2016 - Jul 2017Senior Field Service Engineer> Troubleshoot, service and resolve device failures.> Manage onsite stock - toners and spares> Install new devices, setup printing and scanning> Maintain customer's SLA> Helpdesk support - software, hardware & IT related
Motswako Office Solutions
Aug 2017 - nowSenior Onsite Service Engineer> Troubleshoot, service and resolve device failures.> Manage onsite stock - toners and spares> Install new devices, setup printing and scanning> Liaising with Ricoh for software support and service maintenance> Helpdesk support - software, hardware & IT related> Maintain customer's SLA
Licenses & Certifications
- View certificate
Learning Windows Terminal
LinkedInDec 2021
- View certificate
Intro to Service Management with ITIL® 4
LinkedInAug 2021 - View certificate
IT Help Desk for Beginners
LinkedInDec 2021 - View certificate
Azure Active Directory: Basics
LinkedInAug 2021 .webp)
City and Guilds
CITY AND GUILDS INTERNATIONAL LIMITED (INCORPORATED IN THE UNITED KINGDOM)Mar 2000- View certificate
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(ISC)² Candidate
(ISC)²Jun 2023 
CompTIA Printing and Document Imaging Certification (PDI+)
CompTIAJan 2008
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