Wei Shang

Experience

• 

  IBM

  Jul 2007 - Dec 2014

  System Service Representative

  2013-2014, work as a Account Service Manager for a cluster of public VIP accounts, responsible for over 1 million MA business and virtualization business. at the time, I together with fellow team member tried to sell IBM MA service to public customers and implement new business like cloud business to customers.2010-2012, work as a dedicated customer owner for IBM VIP customer State Intellectual Property Office, responsible for the open platform business continuity, organize group members to perform quality break/fix service, upgrade service, installation service of IBM machines. leverage IBM software to design for customer architectures suitable for their applications to increase High Availability and Disaster Recovery; monitor change projects for a huge IBM install base to ensure stability. Report to customer both from IT department and business department on a monthly basis about IBM service excellence and listen to customer short term needs.2007-2009, work as a onsite technical service personnel for over 20 of public and bank customers, leveraged IBM product lines like power servers, storages, switches to help build customer IT architecture and maintain that in a way making near zero business disruption. Show less

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  Dell Technologies

  Apr 2015 - now

  Over the years since 2016, I managed different kinds of large accounts from airline industry, automobile industry, finance industry. The knowledge I collected about these industries is immense, the rapport I created, built and improved with stakeholders is outstanding. Customer recognitions are always along the journey. Behind the scenes are my hardwork, diligence and delivering results beyond expectations.In parallel, I have been actively partcipating and leading in regional level programs aiming to mitigate foreseeable risks to customers in more accounts in APJ countries. Eventually together with team I got Services President Award because of the achievement. And I was praised and rewarded additionally for my outstanding communications with 9 regional champions and Weekly updated Tableau reports. Show less

  • Service Account Manager

    Oct 2016 - now

  • Senior Customer Service Engineer

    Apr 2015 - Sept 2016