James Hope

Experience

• 

  Smith and Caughey Limited

  Mar 2008 - Mar 2012

  Weekly rosters using TimeTarget & Affinity Processing shifts through to payrollProcessing leave requestsArranging cover using visiting consultants requested through various suppliersConducting initial phone interviews with job applicantsWorking on the shop floorCustomer relations Product trainingCustomer serviceStock control & replenishment Sales reporting

  • Cosmetics Manager

    Feb 2011 - Mar 2012

  • Fragrance counter manager

    Mar 2008 - Feb 2011
• 

  Nestlé Nespresso

  Apr 2012 - Mar 2014

  Assistant Boutique Manager

  Customer serviceDevelopment planningCoachingTrainingRosteringReporting weekly & monthly figuresBeing involved in the hiring process, conducting interviews and liaising with human resources.

• 

  Smith and Caughey Limited

  Jul 2014 - Dec 2014

  Sales Associate

  Customer service

• 

  Information Technology Computing LTD

  Jan 2015 - now

  • Networking, Server, technical and software support

    Jan 2015 - now

  • Networking, Server, technical and software support

    Jan 2015 - now
• 

  Leisure Management Solutions LTD

  Jan 2015 - now

  Application / Technical Support

  My role includes writing database stored procedures, managing escalated support cases, and providing strategic assistance to clients. I also design front-end solutions using JavaScript, HTML, and CSS, enhancing the user experience and interface of our Links Modular Solutions software.Additionally, I have done extensive work with Xplor Recreation's API using Python to create custom dashboards and automation solutions, extending functionality beyond the core product. My contributions help streamline operations, improve customer satisfaction, and support the growth and success of our clients in the leisure and recreation industry. Show less