Victor Servellon

Experience

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  Tangerine

  Mar 2017 - Jan 2018

  ●Contributing member to transformational team●Supported various departments with their agile transformation●Delivered initiatives driving deposits over 500k into the bank and reducing costs over 300K annually●Provided Product Backlog management workshops to Product Owners●Provide coaching to Scrum Teams●Facilitated Project Canvas sessions, T-Shirt Sizing, Capacity Planning and Scrum Ceremonies ●Oversaw PM/SM resource allocation across all projects in project management office●Supported Project and Scrum Master with any concerns or impediments●Prepared and presented overall PMO project updates●Worked with senior leaders for strategy development and execution planning

  • Scrum Master

    Jan 2010 - Jan 2018

  • Interim Senior PMO Manager

    Mar 2017 - Aug 2017
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  Great-West Life

  Jan 2018 - Jan 2019

  Scrum Master

  ●Supported consolidating 7 applications into a new single application to provide a 360-degree view of their client's portfolio to the sales agents●Supported two agile teams consisting of front and backendPart of transformational team●Conducted Agile workshops across insurance and wealth departments●Facilitated team ceremonies●Established cross team collaboration and working agreements across backend and frontend teams●Resolved impediments and program level blockers●Facilitated team product roadmap Show less

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  Corus Entertainment

  Feb 2019 - Mar 2020

  Scrum Master/Agile Coach

  ●Supported Mobile and Web Program to develop and implement a streaming application that would be available across web, iOS, Android, and Smart TV's●Established cross team alignment meetings to manage Program dependencies increasing time to market by 2 months●Organization customer journey and user story mapping workshops●Provided agile training workshops to across the organization●Established team norms, Definition of Done and cross team norms●Established UX, Design integration into Scrum teams●Automated Jira bi-weekly sprint dashboards for the leadership team●Supported cross program risks and impediments●Built Jira processes and procedures Show less

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  Envision Sales Inc.

  Mar 2020 - Mar 2021

  Scrum Master/Agile Coach

  ●Collaborated to establish Agile Governance model and Agile Delivery Framework●Conducted workshops and training sessions to delivery leads and execution groups, focusing on agile methodologies and best practices.●Spearheaded the implementation of Jira and Confluence best practices, optimizing project management processes.●Lead prioritization workshops utilizing techniques such as MoSCOW, Value vs Complex Quadrants prioritization techniques●Implemented processes to better integrate UX and Design into sprints to enhancing user experience●Provided support in resolving team and program level implements. Show less

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  Capital One

  Feb 2021 - Jan 2023

  Agile Coach/ Senior Agile Delivery Lead

  ●Supported the Payments, Spend and Mobile business groups working on various initiatives●Developed and executed an agile delivery framework supporting cross team collaboration, leveraging frameworks such as SAFE, Scrum and Kanban●Served as Release Train Engineer overseeing quarterly planning (Program Increment Planning), and managing program-level risks. ●Conducted workshops and provided coaching sessions to directors, agile delivery Leads, agile coaches, and execution teams.●Coordinated and facilitated Community of Practice workshops to foster knowledge sharing and continuous improvement●Drove proficiency in agile metrics adoption across leadership and agile teams.●Conducted training on agile basics/frameworks, prioritization, value stream formation, roadmap planning and other activities.●Established a recognition program to celebrate and incentivize agile best practices within Payment programs Show less

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  Sun Life

  Feb 2023 - now

  ●Support a team of Scrum Masters●Lead agile transformation initiatives that enhanced our team’s engagement and fostered a culture of continuous learning.●Resource assessments to identify skill gaps, implementing targeted remediation plans for team development.●Forecasted resource needs, optimizing internal and external resource allocation●Championed best practices, driving continuous improvement and industry standards.●Developed and executed talent strategies that facilitated career progression and professional development for Scrum Master practitioners.●Gathered 360-degree feedback from stakeholders and team members, using insights to drive performance evaluations and actionable improvements.●Actively kept informed of market trends, enhancing strategic project management approaches to align with evolving organizational goals. Show less ●Provided strategic guidance and leadership to teams and agile coaches ●Implemented and facilitated training sessions on agile methodologies, including Scrum, Kanban, SAFe and lean principles●Identified and Implemented process improvement opportunities●Proactively addressed transformational impediments.●Established and maintained mechanisms for measuring and tracking agile adoption using surveys and metrics.●Provided comprehensive training on agile management tools such as Jira, Confluence Show less

  • Agile Practice Manager

    Aug 2024 - now

  • Agile Coach

    Feb 2023 - Dec 2024