Deep Enrich
Salah Mousa
Customer Services Agent
652 followers
Al Jizah, Egypt
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About me
CC Team Lead
Education
Cairo University
2014 - 2018Bachelor's degree Accounting and Finance good
Experience
ECCO Outsourcing
Jan 2016 - May 2017Customer Services Agent
Xceed
Jan 2018 - Sept 2018Customer Service RepresentativeCustomer service agent in English account
Vodafone
Sept 2018 - nowCustomer Care Team Lead
Jul 2024 - nowExpert Resolution Senior Specialist at Vodafone Egypt
Nov 2023 - Jul 2024Expert Resolution Specialist
Jun 2023 - Nov 2023Customer Service Specialist
Sept 2018 - Jul 2023
Etisalat Misr
Nov 2020 - Mar 2022CC Senior Advisor
Licenses & Certifications
- View certificate
Generative AI and Its Impact to Everyday Business
SkillsoftSept 2024
- View certificate
Top Performer
VodafoneJun 2023 - View certificate
Getting started in Excel 365 (2023)
SkillsoftDec 2023 - View certificate
Top Performer
VodafoneJun 2023 - View certificate
Navigating AI Ethical Challenges and Risks
SkillsoftSept 2024 - View certificate
Getting started in Excel 365
SkillsoftDec 2023
Languages
- enEnglish
- geGermany
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