Folarin Diya

Experience

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  Eir Group / Firstsource

  Jan 2014 - Jul 2014

  Eircom New Business Pilot eircom/AIB POGO

  In January 2014, AIB teamed up with eircom in order to conduct a face-to-face direct marketing to promote a new portable AIB card services device called Payment on the GO (POGO).The target customers were eMobile SMEs who conduct day to day business sales and services on the move such as Taxis, Electricians, Plumbers, Home/Business delivery, etc. which involved making appointments and calling out to the customers’ premises to demonstrate and promote the product.

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  Eir Ireland

  Jul 2014 - Jun 2019

  Business Sales Executive

  I am an up-skilled agent with full knowledge of fixed, mobile, field eircomNet, SaaS sales and services.I dealt with key business decision makers in order to meet and exceed sales target; whilst ensuring business growth, loyalty, and customer satisfaction. I establish and maintain excellent business relationships at the appropriate levels within the assigned accounts via agreed calling strategies.I maintain a good relationship with colleagues and members of the virtual team such as Business Service Centre, Business Support, eircom Business Systems (EBS), Business Solutions, and eircom Mobile Support.My weekly KPIs and targets are: 15 Fixed Sales such as Analogue PSTN lines and/or Digital ISDN lines. 15 Fixed Broadband Sales such as ADSL Broadband and/or eFibre Broadband. 7 Mobiles Sales such as Contractual Plans and/or Sim-only PlansMy actual revenue-generating unit (RGU) for KPIs on a weekly basis are: 20+ Fixed Sales such as Analogue PSTN lines and/or Digital ISDN lines. 20+ Fixed Broadband Sales such as ADSL Broadband and/or eFibre Broadband. 8+ Mobiles Sales such as Contractual Plans and/or Sim-only Plans Other non-RGU targets are re-contractions/retention for existing fixed and mobile customers. Show less

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  CPM Ireland - Vodafone

  Oct 2019 - Nov 2019

  Inside Sales Executive

  I piloted the Vodafone Inside Sales program – Cold calling using a Unified Agent Desktop System (VoIP)Responsibilities:Green field business lead generation via Google maps, LinkedIn, Yellow pages, and local business directories for Cork, Dublin, Galway, and Waterford.Prospecting leads, prequaling lines and eircodes for broadband speeds, and generation of right person contact (RPCs).Organising and arranging leads with colour coding on Microsoft Excel.Selling landlines (PSTN and ISDN), broadbands (NGB, Fibre – FTTC and FTTH, and Siro), and mobiles – sim plans, mobile devices, and wireless broadband.Processing of orders using company systems such as BXP (Business Xpress). Show less

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  Three.

  Nov 2019 - May 2020

  Telephone Account Manager

  I managed a customer-base of 190 – 230 SME clients using Salesforce for their mobiles, fixed, and 3Connect services.I prioritised my clients, from my biggest accounts to the smallest, with welcome/introductory calls to account owners and nominated contacts within the company using 3Softclient.I maintained a good relationship with managers, colleagues, my support agent, 3Connet IT Specialist, P&L Finance department, collections department, and the fixed business support departmentMy quarterly targets include: 0 – 56 mobile defections. 0 – 4 mobile broadband cancellations. 6 3Connect opportunities for 3Softclient, 3Communicate, and Mobile Broadband Plus (MBB+) per weekResponsibilities: Account reviews.  Recontract opportunities.  3Connects opportunities. 3Connect product queries for non 3Connect customers Customer meetings. Account escalations Fixed addendums Credit requests Coverage track escalations Accessory/Insurance questions Exceptional upgrades overrides Show less

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  Insight Publicis

  Jun 2021 - Sept 2022

  Account Manager

  Full Account Management for Seven-up Bottling Company (SBC):Seven-upPepsiSupa KomandoAquafinaMirindaTeemMountain Dew2Sure