Daniel Botros

Experience

• 

  Westpac Group

  Jan 2011 - Sept 2012

  Bank Manager

  In this role, I drove the sustainable growth and financial performance of the branch by maximising sales and service opportunities. I managed risk and compliance measures throughout the process and actively engaged with the local community to identify and capitalise on marketing opportunities through the development and execution of a branch marketing plan.

• 

  ANZ

  Jun 2013 - Jun 2014

  Operations Manager

  As an Operations Manager, I led and coached team members and leaders to achieve outstanding service delivery. I managed risk, made judgmental credit decisions, and ensured service level agreements were met. I also fostered and managed the relationship between frontline Relationship Managers and Operations to ensure customer needs were consistently fulfilled.

• 

  Westpac Group

  Jun 2014 - Feb 2016

  Home Finance Manager

  As a Home Finance Manager, I guided prospective borrowers through the process of securing mortgages for new home purchases. I was responsible for overseeing the process from application and credit evaluation to final settlement.

• 

  Westpac Group

  Oct 2016 - now

  I lead Mortgage Servicing Operations within Customer & Corporate Services, driving operational excellence and delivering impactful outcomes for customers and stakeholders. I am committed to the sound implementation of a robust risk management framework, while empowering a talented team of leaders to grow, develop, and thrive in an environment of continuous learning and success. In this role, I ensured the Scaled Adviser segment remained highly engaged by leading a team of specialists to establish strong connections with disconnected Advisers through proactive outreach. As an Operations Management Advisor, I collaborated with Senior Leaders to integrate Operational Excellence behaviours and rhythms, ensuring the achievement of Best-in-Class Customer Outcomes and enhancing operational effectiveness.

  • Senior Operations Manager

    Jun 2021 - now

  • National Manager

    Jul 2019 - Jun 2021

  • Operations Management Advisor

    Oct 2016 - Jul 2019