Simon Mmbasu

Experience

• 

  Safaricom PLC

  Jun 2010 - now

  Presently, I oversee production support processes and new project intake requests using agile methodologies as a Retails Operations Analyst.𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬 Automating all Route to Customer systems and processes to increase productivity, reliability, availability, and performance. Overseeing reverse logistics management and seamless operations at minimal costs. Enhancing the performance of the asset base by maximizing the value of the assets while maintaining tight cost control. Engaging vendors for pay-to-go onboarding and ensuring process implementation to grow Terminals & Data Revenue. Ascertaining the impact of processes and controls on the day-to-day operations to ensure compliance with service standards and an efficient environment. Show less 𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬 Automated financial operations in retail through various initiatives to increase efficiency and customer loyalty. Achieved zero variance in cash and stocks by delivering financial operational excellence. Improved operational efficiency while maintaining tight cost control by channeling empowerment through operational improvement. Maintained cordial relationships with vendors by timely billing and after-sales services. Solved variances by analyzing gaps and providing solutions Show less 𝗞𝗲𝘆 𝗖𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻𝘀 Explained procedures, answered questions, and provided relevant information to customers regarding products and services. Achieved customer satisfaction by identifying and escalating priority issues, and following up with customers as necessary. Documented all customer interaction information in accordance with standard operating procedures Achieved accurate and timely filing of all customer documents. Adhered to standards and guidelines and made recommendations for improving procedures in order to keep and improve quality results Show less

  • Retail Operations Analyst

    Sept 2022 - now

  • Analyst - Inventory & Financial Operations

    Sept 2016 - Aug 2022

  • Retail Centre Stock Controller

    Apr 2015 - Aug 2016

  • Customer Experience Executive

    Feb 2012 - Mar 2015

  • Retail Inventory Assistant

    Mar 2011 - Jan 2012

  • Retail Customer Experience Assessor

    Jun 2010 - Jul 2011