William Smith

Experience

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  Michaels Arts and Crafts

  Sept 2009 - May 2013

  Sales Associate/Cashier/Replenishment Associate

  Replenish merchandise on the shelves clean store, assist customersProvide customer with prompt customer serviceProvide a clean and organized store to the customersGive speedy and prompt customer service Provide information on the products sold

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  ITT Technical Institute

  Jan 2012 - Jan 2013

  Federal Work Study Student

  Re-image computers and provided desktop support to several departmentsAssist the Financial Aid Department by creating spreadsheets to aid in scheduling appointmentsDeveloped a database to efficiently track and record information concerning VA studentsOrganize student financial aid files for compliance purposesPrepare pre-requisite documents for prospective students attending school

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  Community Bancshares, Inc.

  May 2013 - Aug 2014

  Electronic Banking Assistant

  Making/mailing debit cardsHandling positive pay exceptionsSetup of Merchant Capture and ACH authorities for customersAssist in conversion of RDC and RDS customers to new interfaceVerification of ACH batchesChecking back reports of various products to ensure accuracy Working with the bank and/or customers to resolve electronic banking issuesProcessing ACH filesSetup and assist customers with mobile banking Troubleshoot online banking and debit card issues

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  Geek Squad

  Sept 2014 - Aug 2016

  Run the administrative functions within Geek Squad and manage department communications.Shipping and receiving of client devices and product to and/or from the service center for repair.Contacting clients when repairs are completed or units have been received.Perform basic software repairs/installations and light touch repairs to all products across any brand of desktop or laptop (Dell, Toshiba, Lenovo, etc. and Apple.)Assisting Advanced Repair Agents in unit repair or preparation including hardware and software fixes on Windows, Mac OSX, iOS, and Android devices.Use GSX and AST to repair iOS devices and send off for repair.Suggest the right product and services repair the unit. Assists in the diagnosis of client unit issues.Perform other duties as assigned. Show less Run the administrative functions within Geek Squad and manage department communications.Shipping and receiving of client devices and product to and/or from the service center for repair.Contacting clients when repairs are completed or units have been received.Perform basic software repairs/installations and light touch repairs to products. Perform other duties as assigned.Assisting Advanced Repair Agents in unit repair or preparation.Assisting Consultation Agents in helping clients, suggesting the right product and services to repair unit. Assists in diagnosis of client unit issues Show less

  • Consultation Agent

    Jan 2016 - Aug 2016

  • Operations Agent

    Sept 2014 - Jan 2016
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  University of Mississippi Medical Center

  Dec 2015 - now

  Provide Tier 2 support to end-user computers in assigned areas. Provide desktop and laptop support to all Mac OSX and Windows end users also including iOS devices.Provide A/V and classroom technology support to all classrooms in the support area.Reimage, configure, encrypt and ensure compliance with all old/new desktops/laptops, printers, and mobile devices.Respond and collaborate with team members, Management, and departments throughout the entire hospital using a formal tracking system such as LANDESK.Maintain and update hardware/software on all Apple/Windows products.Ensures standard operating procedures and documentation are developed and maintained.Provides support for facility additions, moves, and changes to the end user’s computing environment.Assist/train team members on the compliance of Apple products using DEP and Casper/JAMF management tools.Communicate and collaborate with system administrators and network engineers to support, deploy, and replace equipment on the main campus as well as remote locations such as the South Delta Clinics, Oxford School of Nursing campus, UNACARE Clinic, and JPS Clinics. Show less

  • System Administrator - Associate

    Oct 2022 - now

  • Field Support Specialist-Associate

    Dec 2015 - Oct 2022