Jeff Holmes

Experience

• 

  Hardee's

  Aug 1986 - Nov 1993

  Restaurant General Manager
• 

  Taco Bell

  Dec 1993 - Feb 2001

  Training Manager

  • Sought to improve business operations continuously through team training, customer engagement and marketing strategy.• Awarded certification as a National Training Restaurant.• Achieved less than 10% turnover in last 2 years in position by creating a positive culture, offering team and individual recognition, allowing employees to maintain a healthy work/life balance, and providing consistent and fair accountability.• Trained more than 10 internal employees to management positions at other locations.• Developed weekly work schedule to meet business demands. Show less

• 

  Love's Travel Stops

  Feb 2001 - now

  • Helped lead rollout of Workforce Management and Tasking software across 600+ retail locations and 900+ restaurants. Saw decrease of over 20% in turnover and a reduction of over 6% in labor costs.• Developed and maintained training materials for the end user.• Created engineered labor standards for 10+ restaurant concepts.• Improved employee retention 9% by increasing job satisfaction and enhancing communication. • Presented analytics to executive leadership to assist in decision making.• Generated forecasts and constructed initial schedules for 150 new store locations.• Forecasted long-term and short-term headcount requirements for budget planning and service level coverage. Show less ● Worked with 10+ restaurant concepts.● Oversaw 25-35 restaurant locations across multiple states.● Led the opening of more than 75 new restaurant locations.● Mentored 25+ restaurant managers who became certified as National Training Restaurants.● Held primary responsibility for brand relationship with CKE Restaurants. Received recognition for Franchisee of the Year, Developer of the Year (3X) and multiple sales performance awards.● Achieved consistent 5% sales growth YOY, improved retention by 8%, decreased turnover by 20%.● Trained multiple new Area Restaurant Managers● Co-Authored and implemented a career development program for restaurant employees that resulted in over 60 new managers in the first year.● Prepared and presented leadership development materials to groups of over 500 restaurant managers.● Improved food cost expenses by 2.5% through training, follow-up, and accountability.● Led a team to select, develop and implement a new POS solution in over 100 restaurant locations.● Worked with CKE to test new product initiatives.● Developed KPI tracking methods, provided analysis, and presented results to individual store locations along with leadership. Show less

  • Workforce Analyst-Restaurant Specialist

    Jun 2020 - now

  • Lead Area Restaurant Manager

    Feb 2001 - Jun 2020