Dana Steele

Experience

• 

  Woolworth Restaurant

  Jul 1994 - Feb 1995

  Shift Manager
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  Things Remember

  Feb 1995 - Oct 1996

  Store Manager
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  World of Science

  Oct 1996 - Feb 1997

  Store Manager
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  Pizza Hut

  Mar 1997 - Jun 1998

  Shift Manager
• 

  Eckerd Drugs

  Jun 1998 - Aug 2000

  Co Manager
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  Lane Bryant

  Aug 2000 - Feb 2001

  Co Manager
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  Victoria's Secret

  Feb 2001 - Jul 2002

  Co Manager
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  Dillard's

  Feb 2003 - May 2004

  Assistant Manager
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  New Orleans Bar & Grill

  Jun 2006 - Jan 2008

  Assistant Manager
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  Pizza Hut

  Jan 2008 - Nov 2009

  Shift Manager

  Responsible to run the staff when the manager is not on duty. Direct other employees through their daily routines and interact with customers to make sure that they have a satisfactory experience.

• 

  Little Caesars Pizza

  Mar 2012 - Nov 2012

  Co Manager

  ● Led staff in the planning and implementation of merchandising and operative initiatives● Analyzed sales staff performance and assertively provided training on optimal customer service approaches as well as techniques to ensure customer retention within the chain ● Assessed training results and developed and implemented new learning programs as well as sales strategies to boost sales rate and customer influx● Responsibly exhibited, enforced, and complied with all the company policies and procedures to maintain decorum● Allocated tasks and monitored staff performance to ensure all the activities were effectively carried out efficiently● Skillfully resolved issues within the company as well as resolved customer complaints in accordance with company guidelines Show less

• 

  Dollar General

  Feb 2013 - Feb 2014

  Assistant Manager

  ● Supportively assisted the store manager in handling and organizing the store's operations, filled in for the manager on several occasions, and managed all the tasks efficiently● Successfully hired and trained retail staff on new ways to achieve sales targets and retain customers, as well as maintain excellent communication with clients● Independently monitored inventory levels, anticipated future sales, and ordered supplies based on forecasted sales to avoid stock shortfalls● Fulfilled retail duties, identified areas of improvement, and handled customer service issues as well as daily inventory management to ensure seamless operations● Carefully maintained daily records of all transactions and generated reports for the store manager that helped forecast future sales and profit margins Show less

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  Gymboree

  Feb 2014 - Feb 2018

  Store Manager

  ● Solely managed all operations of the store, including staff recruitment, employee training, inventory management, and financial management● Closely monitored staff performance and enhanced their skills in the field by providing necessary training and feedback that resulted in outstanding customer service.● Proactively performed essential HR duties like hiring and training, appraising and terminating employees, ensuring an effective workforce● Oversaw merchandising standards during sales, special events, and offers to avoid complications and unnecessary return visits Show less

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  Catherines Stores Corporation

  Mar 2018 - Sept 2018

  Store Manager

  • Competently interviewed and recruited new employees per the store's needs, enabling it to perform better and achieve its goals• Coordinated with the vendors and merchandisers, as well as monitored the performance of staff to ensure seamless operations• Developed innovative strategies and implemented them by training the employees, significantly improving customer satisfaction rate• Supervised the staff and introduced improved sales plans that increased the store's overall revenue

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  New Balance

  Oct 2018 - Jan 2023

  Store Manager

  • Manage the day-to-day operations of the store, which include merchandising, procurement, inventory management, staff management, and all the financial aspects of the store• Supervise the sales staff by evaluating their performance and introducing new strategies that help increase revenue• Proficiently perform HR functions, including recruiting competent staff and providing training to the newly inducted employees • Diligently supervise merchandising and inventory scheduling by regularly coordinating with the promotional merchandiser to resolve product availability issues and increase store sales• Accurately maintain financial records of the store and handle employee promotion, demotion, and termination in view of the store's benefit• Develop and implement customer support strategies, and train as well as assist the staff in resolving queries that increase client satisfaction and retention rates Show less

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  The Children's Place

  Apr 2023 - now

  Retail Store Manager