Muhammad Qudsi

Experience

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  Nabawi Collection

  Jan 2012 - Jan 2012

  Sales Cashier

  Manage transactions with customersCollect payments either cash or cashlessGreet customers as they enter or leave the storeMaintain cleanliness and tidiness of the checkout are

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  The Audit Board of Indonesia (BPK RI)

  Mar 2012 - Jun 2012

  Intern (Pejabat Pembuat Kebijakan)

  Prepared and issue a Work Agreement for BPK Education and TrainingPrepared files to make agreements with vendors

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  SMK As-Syafi`iyah Jakarta

  Jan 2018 - Apr 2018

  Teacher

  Performing basic administration, such as keeping students’ attendance records, reporting students’ performance, etcDevelop and implement engaging lesson plans that align with the curriculum and educational standardsTeaching the subject above to the studentsFoster a positive and inclusive classroom environment where students feel comfortable expressing their thoughts and ideasAssess and evaluate students' progress, provide constructive feedback, and maintain accurate records of their academic performance Show less

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  4 Bersaudara Sejati Group

  Jun 2018 - Jun 2019

  Managed administration for 5 PT in 4 different citiesRecruited candidates across various levels, from staff positions to managerial rolesCoordinate and cooperate with users to build a good relationship with end-to-end recruitment process and flowCoordinate and communicate with users to decide recruitment process result and make sure the requirements of candidate are suitableFollow up on candidates based on interview results of the recruitment processProvide and communicate offers to candidates who passed the recruitment process as well as to submit a rejection letter to candidates who cannot pass the process recruitmentPrepared and issued offering letters to selected candidates, ensuring clarity and compliance with company policies.Drafted and managed documents for fixed-term employment contracts (PKWT)Checking the accuracy of records and reports all stages of recruitment of each candidate to ensure the recruitment flow goes according to SLAsMaintained up-to-date employee records, including personal information, job roles, and performance dataRecorded and approved employee leave requests, including vacation, sick leave, and other permissionsArranged meetings with Managers to provide the best solutions to company problemsPrepared meetings with the Director regarding company policiesManaged employee benefits including BPJS registration and claims, ensuring all employees are covered and informedCalculated and managed employee salariesAnswer employee inquiries on salary and payslipSuccessfully managed large-scale recruitment drives, including coordinating and conducting interviews for up to 50 candidates simultaneously Show less Supervised office building maintenance for 4 PT in 4 different citiesCoordinate with related suppliers/vendors in purchasing office supplies, office maintenanceOrganized and maintained office supplies, ensuring availability and efficient use of resourcesPreparing purchase request and invoicingPrepared and managed documentation for the renewal of vehicle registration certificates (STNK)Handled the preparation and renewal of business permits and licenses, including SIUP and othernecessary certificationsOffice building maintenance Show less

  • Human Resources Generalist

    Jun 2018 - Jun 2019

  • General Affair (HR Generalist)

    Jun 2018 - Jun 2019
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  Komisi Pemilihan Umum Republik Indonesia (KPU RI)

  Apr 2019 - Apr 2019

  The Voting Organizing Group (Indonesia’s Election on 2019)

  Prepared documents for votersCollected voter documentsCounting the election results at the polling stationsSubmit election results to the Sub-district TPS

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  Tokopedia

  Jul 2019 - Jul 2021

  Provided assistance to Official Store Seller/Buyer via Email, Social Media, Chat Channels, and Outbound CallsAnalyzed payment issues experienced by usersIdentify users who are abusing transactions or promotionsBecome a mediation team for sellers and buyers regarding the obstacles experienced to reach a mutual agreementInput the data needed for escalation to the relevant teamVerify payments from users and report them to the relevant teamCoordinate with 3PL for resolved shipping problemsCoordinate with the Resolution Team to help speed up problems in the Resolution CenterBecome the PIC of Official Store coordination to help solve problems faced by Relation Management Show less

  • PIC Marketplace Coordination

    Sept 2020 - Jul 2021

  • Customer Experience - Physical Goods

    Jan 2020 - Jul 2021

  • PIC Official Store Coordination

    Jul 2019 - Jul 2021

  • Customer Experience Official Store

    Jul 2019 - Jan 2020
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  Shopee

  Jul 2022 - Oct 2024

  Provide assistance to Platinum Buyer/Seller, ShopeeFood, Merchant ShopeeFood/ShopeePay, Driver ShopeeFood & Shopee Xpress Instant via Inbound CallsHandling issues related to Logistics, SPX-Instant, Free Shipping, Marketplace, Return Goods & Refund, Account & Fraud Scam, Content & Legal, Marketing, Business Development, Shopee Affiliates, Products, Digital Products, After Sales Guarantee, Payment, Shopee Credit (SPayLater, SPinjam, Dana Cepat, etc), ShopeeFood, Shopeepay Merchants, Shopee Partner, etcIdentify customers problems in order to provide appropriate solutionsInput the data needed for escalation to the relevant teamExecute Banned Customer accounts to prevent account abuseCollaborate with internal teams to resolve complex customer issuesAnalyze CSAT data obtained from self and other Customer Service colleagues to identify trends and opportunities for improvementProvide feedback and recommendations to the team to improve customer service based on CSAT analysisShadowing Associate (Providing assistance to other agents to handle problems experienced by customers)Consistently achieve CSAT of at least 90% through responsive and effective customer serviceMaintain 90% QA average by adhering to quality standards and operational proceduresReceived the "Best Team CSAT" award for outstanding teamwork in achieving customer satisfaction Show less Provide assistance to Platinum Users Buyer/Seller, ShopeeFood, Merchant ShopeeFood/ShopeePay, Driver ShopeeFood & Shopee Xpress Instant via Email, Webform, Outbound Calls, InApps TrackerFlooring (Provide assistance to other agents in resolving user constraints)Analyzing CSATIdentify user problems in order to provide appropriate solutionsInput the data needed for escalation to the relevant teamLiaise with external teams (Merchant ShopeePay, Merchant ShopeeFood) to drive customer resolution Show less

  • Analyst KOL Affiliate and Creator CS Project

    Jul 2024 - Oct 2024

  • Analyst Premium Call, Escalation

    May 2023 - Jul 2024

  • Analyst Premium Email, Escalation

    Dec 2022 - May 2023

  • Analyst Relation Management Shopee Mall

    Nov 2022 - May 2023

  • Analyst Premium Chat, Escalation

    Jul 2021 - Nov 2022

  • Analyst Premium Mentor

    Jul 2022 - Jul 2022
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  Luxolite SG Timepieces

  Oct 2024 - now

  Indonesia & Singapore Markets (Tokopedia, Shopee, Lazada, TikTok, Shopee SG, Lazada SG, TikTok SG)Managed and optimized product listings across multiple e-commerce platforms in Indonesia and Singapore to ensure accuracy, visibility, and conversion.Monitored and analyzed online sales performance, traffic, and customer behavior to drive data-informed decisions.Conducted competitive market analysis to identify trends, gaps, and opportunities for growth.Planned and executed online promotions, campaigns, and discount strategies to increase engagement and sales.Analyzed and maintained accurate stock forecasts, consistently managing an average of 3,000 items per month to minimize out-of-stock incidents.Managed in-house marketplace advertising campaigns, contributing an average of 40% to the monthly GMV.Successfully increased GMV on Tokopedia by 30% and boosted traffic by up to 90%.Achieved total Shopee GMV of IDR 1 billion.Reached total GMV of IDR 500 million through marketplace ads Show less

  • Ecommerce Specialist

    Oct 2024 - now

  • Recruiter

    Oct 2024 - now