Norman Soh

Experience

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  SoftLayer, an IBM Company

  Oct 2011 - Nov 2012

  Server Build Technician

  - Update and provide a timely update to the customer opened ticket on issue or outage- Conform to the SLA set by the ticket for the resolve of the issue on hardware- Ensure the continuous expansion of a new server room- Being the pioneer batch get to build out the Datacenter in Singapore from ground up

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  Clear Manage Private Ltd

  Jan 2013 - Jul 2013

  Customer Support Engineer

  - Provide 1st level outage support and trigger the stakeholder for notification of failure- Ensure the SLA of the incident management is achieved

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  LINK THE WORLD MANAGEMENT LIMITED

  Oct 2013 - May 2014

  Sage Accpac Consultant

  - Ensure the deliverable of the accounting software and configured according to the client accounting requirement- Provide support and workaround regarding customer accounting or IT system issue

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  CNAV

  May 2014 - Mar 2015

  Junior Consultant

  Detailed all aspect in a formal customer documentationMeeting project milestone to ensure customer progress on the overall project objective. Develop with the customer the definition of a successful UAT testing before handover of project to customer/ vendor. Certification of product constantly and timely to enable sales team to market professional based on customer requirement on the project. Achieve Rookie of the Year award after getting consistent good feedback from customer on the project. Show less

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  SoftLayer, an IBM Company

  May 2015 - Sept 2022

  Deliver Tailored Technical Sales Consulting: Provide bespoke consulting services to a diverse clientele, ranging from multinational corporations to emerging internet companies, across key markets including China, the US, the Philippines, and Indonesia.Actively Listen to Customer Feedback: Engage with customers to fully understand their environments, challenges, and needs, ensuring their feedback is thoughtfully integrated into solutions.Design Customized Architecture Solutions: Evaluate and propose tailored architecture solutions that address both current and future requirements, aligning with customer goals.Leverage Digital Channels: Utilize digital platforms effectively to engage customers and streamline communication processes, enhancing overall interaction and efficiency.Conduct Comprehensive Pre-Work Analysis: Perform in-depth analysis for prospective customers and collaborate with the sales team to strategically position IBM against competitors.Represent IBM Cloud Solutions: Act as the ambassador for IBM Cloud Solutions, working with specialists to provide end-to-end solutions such as container environments and API connectivity.Implement Retention Strategies: Employ technical approaches to minimize customer attrition and ensure sustained satisfaction with IBM Cloud services.Adopt a Goal-Oriented Approach: Maintain a meticulous focus on achieving sales targets, driving performance and success.Collaborate with Sales Teams: Work closely with sales teams to provide expert technical support, ensuring optimal outcomes for customers and successful deal closures. Show less Being the face of IBM Cloud Sales for the customer looking to deploy Cloud servicesProposed solution based on customer requirement instead of using customer requirement to fit our product. Has a proven sales record for being in the top few seller on the sale table consistentlyExcellent negotiator on pricing to achieve seek the best price to solution outcome with customer.Selling on “Why IBM Cloud” through the business value that address customer requirement.Ensuring that customer concern are addressed in a timely manner with our backend team on Product or Support. Show less

  • Cloud Design Engineer

    Oct 2017 - Sept 2022

  • Global Sale Representative

    May 2015 - Sept 2017
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  F5

  Sept 2022 - now

  Digital Sales Engineer

  Craft a Persuasive Pitch: Showcase the latest technical advancements and business benefits of F5 to engage and attract potential customers across the Philippines, Singapore, Taiwan, Indonesia, and Malaysia.Implement a Trainer Program: Launch a "Train the Trainer" initiative to equip Partner and Distributor engineering teams with the skills needed to effectively pitch and deliver our solutions.Cultivate Strategic Partnerships: Build and nurture mutually advantageous relationships with Distributors and Partners, ensuring a collaborative environment where all parties benefit.Collaborate on Success Metrics: Work closely with customers to define clear success criteria and facilitate the smooth execution of Proof of Concepts (POCs).Drive Regional Sales Growth: Strategically enhance sales performance across the assigned region to achieve significant revenue growth.Provide Expert Consultation: Offer specialized guidance on hybrid, multi-cloud, and Distributed application architectures to optimize customer environments.Guide Product Development: Supply valuable insights and recommendations to the product team, focusing on feature enhancements that offer the greatest return on investment. Show less