Viktoriia Iatsenko

Experience

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  UniMedia LLC

  Jul 2018 - May 2020

  Assistant to Creative Director

  − Created layouts, mockups and prototypes required to illustrate main design idea− Researched marketing trends and strategies and the technologies used in advertisement practices− Ensured all deadlines were met, confirmed clients were satisfied with the results

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  MSC Mediterranean Shipping Company

  Aug 2020 - Apr 2021

  Export Documentation Clerk

  - Established a positive relationship with customers while effectively routing all files and shipments to all parties- Observed all corporate guidelines and provided a resolution when addressing complex customer issues.- Developed and maintained a comprehensive database to track and address customer concerns efficiently.- Collaborated closely with cross-functional teams to optimize end-to-end customer experience.- Developed and maintained a comprehensive database to track and address customer concerns efficiently. Show less

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  A.P. Moller - Maersk

  Apr 2021 - Nov 2023

  Sr Customer Experience Partner

  Customer Experience Partner- Applied in-depth knowledge of Salesforce case management features to ensure accurate and timely updates to case statuses and resolutions. - Assisted and coordinated new tactical and operational projects initiated by the client and/or company.- Built and maintained long term relationship with customer, and internal operational and customer service network.- Ensured compliance with international shipping regulations and customs procedures during tracking and tracing activities.- Led training sessions to educate colleagues on best practices, enhancing overall service delivery.- Conducted regular customer feedback analysis, driving continuous improvement efforts across operations. Show less

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  Corning Incorporated

  Nov 2023 - now

  Order Management Specialist