Viktoriia Iatsenko

Viktoriia Iatsenko

Assistant to Creative Director

Followers of Viktoriia Iatsenko38 followers
location of Viktoriia IatsenkoCharlotte, North Carolina, United States

Connect with Viktoriia Iatsenko to Send Message

Connect

Connect with Viktoriia Iatsenko to Send Message

Connect
  • Timeline

  • About me

    Order Management Specialist at Corning Inc

  • Education

    • Trailhead by Salesforce

      -
      Expeditioner
    • College of Charleston

      -
      Bachelors International Business

      Activities and Societies: Double Minor in Global Logistics & Transportation and Marketing Successfully completed BMW Global Logistics Professional Development Program

  • Experience

    • UniMedia LLC

      Jul 2018 - May 2020
      Assistant to Creative Director

      − Created layouts, mockups and prototypes required to illustrate main design idea− Researched marketing trends and strategies and the technologies used in advertisement practices− Ensured all deadlines were met, confirmed clients were satisfied with the results

    • MSC Mediterranean Shipping Company

      Aug 2020 - Apr 2021
      Export Documentation Clerk

      - Established a positive relationship with customers while effectively routing all files and shipments to all parties- Observed all corporate guidelines and provided a resolution when addressing complex customer issues.- Developed and maintained a comprehensive database to track and address customer concerns efficiently.- Collaborated closely with cross-functional teams to optimize end-to-end customer experience.- Developed and maintained a comprehensive database to track and address customer concerns efficiently. Show less

    • A.P. Moller - Maersk

      Apr 2021 - Nov 2023
      Sr Customer Experience Partner

      Customer Experience Partner- Applied in-depth knowledge of Salesforce case management features to ensure accurate and timely updates to case statuses and resolutions. - Assisted and coordinated new tactical and operational projects initiated by the client and/or company.- Built and maintained long term relationship with customer, and internal operational and customer service network.- Ensured compliance with international shipping regulations and customs procedures during tracking and tracing activities.- Led training sessions to educate colleagues on best practices, enhancing overall service delivery.- Conducted regular customer feedback analysis, driving continuous improvement efforts across operations. Show less

    • Corning Incorporated

      Nov 2023 - now
      Order Management Specialist
  • Licenses & Certifications

    • Salesforce Certified Associate

      Salesforce
      Nov 2023