Yashitha Deivaraj

Experience

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  Headstreams

  Jul 2015 - Apr 2016

  Intern

  - Engaged in interactive sessions with students from grades 1 to 8, fostering a dynamic learning environment.- Facilitated engaging activities including games, poetry recitations, and storytelling to promote holistic development.- Emphasized the transformative power of play in fostering positive change and personal growth.- Contributed to enhancing life skills, creativity, and emotional intelligence through diverse programs and workshops.- Implemented experiential learning approaches, utilizing art, drama, music, and storytelling to enrich educational experiences.- Demonstrated a commitment to promoting social change through innovative and inclusive educational practices. Show less

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  Alpster India Pvt Ltd

  May 2016 - Jun 2016

  Event Management Intern

  - Spearheaded event coordination efforts, liaising with companies and colleges to organize competitions.- Actively participated in conferences, meetings, and presentations, representing the organization's interests.- Supported senior managers and external event-organizing companies in executing successful events.- Demonstrated proficiency in communication and networking skills while engaging with various stakeholders.- Assisted in the planning and execution of events, ensuring smooth operations and attendee satisfaction.- Played a key role in managing logistical aspects and coordinating with vendors to meet event objectives.- Contributed to the development of event strategies and implementation plans to achieve desired outcomes. Show less

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  Evineon Technologies Private Limited

  Nov 2018 - Jan 2019

  Administrative Executive

  Assisted in a project under the company Prashaste with Bajaj Auto for 5 dealers across the country, going through their Business Intelligence Report (BIR) and route planner daily and helped the executives.

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  Milkomeda Technology Pvt Ltd, Bangalore (VACAV)

  May 2019 - Aug 2019

  Business Development Executive

  - Acquired new clients, expanding the company's portfolio.- Managed operations for existing clients within designated zones.

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  Unacademy

  Nov 2019 - Apr 2021

  Content Manager - YouTube Channel

  - Responsible for content planning for IIT-JEE & NEET-UG YouTube channels.- Leveraged YouTube analytics tools for rapid channel growth, surpassing 100k subscribers within a year.- Strategized product integrations in videos to boost platform engagement and increase paid subscriptions.

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  Classplus

  Jul 2021 - Mar 2022

  - Built, sustained and nurtured solid relationships with educators.- Developed and implemented strategic solutions by advising on Marketing and Pricing strategies for revenue growth.- Planned and implemented growth programs with cohorts, proactively monitored progress, resolved issues and initiated appropriate corrective measures. - Managed CSAT initiative to proactively recognise educators issues and assess their satisfaction with the KAM assigned.- Actively updated and maintained a record of exams held across the country, their notification and exam announcements.- Delivered additional responsibilities like competitor analysis & target market sizing and keyword mapping.

  • Associate Key Account Manager

    Nov 2021 - Mar 2022

  • Store Associate

    Jul 2021 - Oct 2021
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  Gofrugal

  Feb 2023 - Jun 2023

  Customer Success Manager

  - Managed Domestic B2B clients, achieving a 90% retention rate and fostering onboarding & adoption.- Generated timely yearly renewal contracts and upselling proposals using CRM tool.- Identified up-selling opportunities and contributed to the overall revenue growth.- Monitored customer health through product adoption, sentiment analysis & resolution of support tickets within 24 hours.- Drove customer participation and attendance in business-related events/webinars and other promotional activities. Show less

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  NetCom Learning

  Nov 2023 - now

  Customer Success Manager