Blanca Guerra

Experience

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  Expedited American Cargo

  Sept 2011 - Aug 2012

  Logistic operator & Security Coordinator

  • Maintained and updated training records of staff.• Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

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  2GB Accounting

  Sept 2011 - Apr 2012

  Data Entry Clerk and Receptionist

  Bookkeeping, customer service and clerical duties.

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  Doctors Hospital Baptist Health South Florida

  Jun 2012 - Aug 2013

  Surgical Waiting Room Receptionist Volunteer

  Coordinate and update family and friends of patient's surgery & recovery status. Enforce safety and security measures and protect sensitive hospital zones.

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  The Hand and Upper Extremity Institute

  Sept 2012 - Aug 2014

  Medical Secretary

  Cross train and perform workflow analysis to improve efficiency and productivity in the office.In charge of implementing new medical records system, insurance verification, claims, referrals, surgery coordination, telephone conferences scheduling, depositions, assisting manager, and ancillary services.

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  Triangle Services

  Mar 2018 - May 2019

  Finnair, Sun Country Airlines, Norwegian• Responsible for overseeing, guiding, and directing the ground handling operation including passenger, cabin, and ramp services.• Managed budgets and KPIs.• Acted as company liaison in matters associated to airport.• Coached, mentored, and promoted a positive team environment.• Hired, forecasted, scheduled, and retained diverse talent.• Performed internal audits and assessed client feedback to develop and improve strategies, capabilities, and processes.• Understanding of the market and identified growth opportunities. Show less

  • Account Manager

    Oct 2015 - May 2019

  • Business Analyst

    Mar 2018 - Oct 2018
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  Sun Country Airlines

  Jun 2019 - Mar 2022

  Regional Manager

  LAS, HNL, LAX, SNA, PHX• Ensure service providers comply with safety, federal and local regulations, airline contracts, policies, and procedures.• Develop and implement improvement methods to address KPIs, including employee attrition, customer experience, service levels, safety and financial targets.• Created and developed a Cargo Load Report curriculum for Learning Management System which was rolled out company wide. • Reduced annual station costs, improved MBR, increased safety awareness and commitment by yielding the highest Near miss reporting rate of our entire system, worked with LAX Airline- Airport Committee to achieve 20% cost reduction.• New Location Start-Ups, Re-openings, Vendor Changes, Terminal and Gate relocations: SNA, LAX, HNL, SAN, SMF, STS, PSP, AUS, SAT, TUS, LIR, FCA, SFO, MSP, LAS, DEN, BZN, AZA, ZIH, CDC, PUW, ABQ, FNL.• LAS Chairperson for Station Managers Meetings and active member of airport community. Show less

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  American Airlines

  Apr 2022 - now

  Customer Service Manager, Control Center

  · Leads and supports the Operational Planners who perform gate assignments, movement of aircraft ground traffic, IRROP planning and coordination with local departments to achieve safe and on-time performance for the station.· Communicates with all local operating departments as well as IOC, MOC, AA central loads, AA dispatch, and outside agencies pertaining to AA operational schedule.· Coaches and mentor's frontline team members in skill development, customer service elevation and company culture behaviors.· Liaise with Ops Performance and Planning, Network Planning and Airport Resource Planning teams to provide MIA hub future schedule review comments and communications to local departments.· Support SIMBA (Gate optimization tool) deployment and training. Show less