Irma Linkiene

Experience

• 

  Catering Ltd

  Jan 2004 - Jan 2008

  Kitchen Assistant

  • Verified proper portioning size and consistently attained high food quality standards.• Promptly report any maintenance and repair issues to the executive chef.• Adhered to food safety compliance standards supporting the head chef to maintain high standard at all times.

• 

  Subway

  Feb 2008 - now

  • Overseeing the performance of 100 Subway restaurants. In the last year, this increased to 160 stores.• Managed a team of 4 Business Consultants to ensure external audits and operational standards were maintained across all stores. We increased the external audit score by 16% in the last year. • Increased guest satisfaction score by 10%, through providing exceptional support and coaching to franchisees. • Achieved 100% training completion rate for over 1000 employees. Since acquiring the additional region, we increased the training completion by 41%. • Continuously developed my team, to help increase their job knowledge so they can provide the best support to their allocated franchise owners to deliver lasting results.• Supported multi-unit owners to expand their business portfolio and build policies and procedures within their business.• Conducted regular business reviews with franchise owners to provide cohesive business direction and agree clear goals and expectations. • Successfully managed and supported franchise owners with new store openings, recruiting staff, training and daily operations.• Led meetings, workshops, managed and executed various projects. • Identified and supported franchise owners with local marketing opportunities and assisted their implementation. Developed systems to monitor results. Show less • Developed a succession plan within the organisation to build effective and cohesive teams in each store.• Continuously passed audits with high scores in every store.• Built processes to control and monitor labour, and cost of goods, proven by growth in store profitability. • Developed store managers to grow within the organisation and become company trainers and area managers. • Maximised local knowledge to identify areas with local marketing opportunities and assist with their execution.• Developed action plans and incentives to motivate staff whilst assisting store managers in their execution. Show less

  • Regional Operations Manager

    Sept 2016 - now

  • Area Manager

    Nov 2013 - Sept 2016

  • Store Manager

    Feb 2008 - Nov 2013