Owen Evans

Experience

• 

  Servisair

  Jul 2004 - Jan 2005

  Passenger Service Agent

  Working as a Passenger Service agent for a busy handling agent in Heathrow Airport Terminal 2. Working on numerous airlines, offering full passenger handling.

• 

  United Airlines

  Feb 2006 - Oct 2006

  Customer Service Representative

  Working as a Passenger Services Agent on Emirates check in, dealing with all aspects of Passenger Handling before being TUPE'd accross to a new handling agent.

• 

  SAS (Scandinavian Airlines)

  Oct 2006 - May 2007

  Passenger Service Agent

  Working as a Passenger Services Agent on Emirates check in, dealing with all aspects of Passenger Handling.

• 

  ASIG

  May 2007 - Apr 2014

  Training for current and new recruit staff. Ensuring all training delivered of a high standard and to regulations set down locally and internationally through IATA.Offering support to various department heads in regards to training and project integration. Also assisiting with implimentation of new business and contracts within various departments. Responsable for the safe turnaround of customer airlines, ensuring ontime performance while retaining safe standards at all times. Running of Passenger Handling operation for Customer Airlines, managing stafd aswell as Customer Disruptions.

  • Technical Instructor

    Aug 2013 - Apr 2014

  • Turn Around Co-Ordinator

    Jan 2010 - Aug 2013

  • Senior Lead Agent - Contracts

    May 2007 - Jan 2010
• 

  Dnata

  Apr 2015 - Jan 2016

  Load Controller

  Load Control including Weight & Balance for both Localised and Centralised Load Control Airlines.Turning Aircraft around in a Safe but timely manor to meet SLA Targets. Drive to Delight the Customer by thinking outside the box to ensure a High Level of Continuity and Service to Customer Airlines by leading turnarounds.

• 

  Conveyancing Data Services Ltd

  Jan 2016 - Jul 2018

  Completing Personal Local Authority Searches (Regulated Searches), working closely with Local Authority's and County Council's to ensure through consultation of the Local Land Charges Register, Planning History, Building Control History & Highways Adoption Status.Ensuring high quality report writing using in-house IT software to produce LLC1 & CON29 documentation to completed in a timely manor.Supervising a small team of Regional Search Agents, working remotely from our Head Office, ensuring consistency in service levels within my team, acting as a first 'port of call' for on the road agents needing assistance and guidance, ensuring all agents are meeting their KPI's. Assisting Team Leaders with the running of their Departments through feedback for Development Dialogues & providing Training to new Starters to the Company. Assisting Customer Services Manager & Operations Director with ongoing operational support and continual improvement of service. Show less

  • Deputy Search Agent Manager

    Apr 2018 - Jul 2018

  • Senior Search Agent

    Sept 2016 - Apr 2018

  • Personal Search Agent

    Jan 2016 - Sept 2016
• 

  ASC HANDLING

  Aug 2018 - Apr 2020

  Working in a busy Operations Department, ensuring the Safe & Timely turn around of Customer Airlines flights working with multiple Service Providers as a direct point of contact during the turnaround process including full Weight & Balance documentation.

  • Health And Safety Officer

    Jan 2020 - Apr 2020

  • Traffic Dispatcher

    Aug 2018 - Jan 2020
• 

  Royal Berkshire NHS Foundation Trust

  Apr 2020 - Feb 2023

  • Apprentice Assitant Radiography Practitioner

    Sept 2021 - Feb 2023

  • Radiography Department Assistant

    Apr 2020 - Sept 2021
• 

  Virgin Atlantic

  Feb 2023 - now

  Turnaround Officer