Michael Scagos

Experience

• 

  Grand Wireless

  Aug 2005 - Jun 2008

  Senior Account Executive

  Responsible for selling Verizon Wireless services and products. Provided customer support and assistance

• 

  Towerstream

  Jun 2008 - Apr 2009

  Account Executive

  Responsible for selling business-class WiMAX internet services to businesses in the Rhode Island and Boston markets, generating leads for businesses, and building rapport with owners and/or IT directors.

• 

  Cox Communications

  Apr 2009 - Feb 2020

  Responsible for managing all store operations, supporting personnel in driving sales, hiring, and ensuring efficient operations. Coached and developed a team of 6-11 sales representatives. Responsible for staffing decisions, assessment of local competitors, and retention strategies. • Achieved #1 National Ranking two consecutive years (2018, 2019).• Nominated as the East 4DX Coach for Cox Owned Retail and selected for annual retail winners event. • Managed three locations, consistently increasing new customer Average Revenue Per Customer in the first three months. • 2017: Led regional rankings for customer satisfaction surveys, new customer Average Revenue Per Customer, and other sales metrics. Show less Responsible for delivering learning and development solutions that maximize the effectiveness of new hire representatives. Conducts new hire training programs, orientation to the sales process, and reskilling of existing employees. Maintains strong relationships with business partners and in-depth knowledge of all products and software. • Several new hire employees have been promoted to leadership roles in departments throughout the company and recognized by the Chief Marketing Officer in monthly update.• Trainees consistently held sales records for regional scorecard metrics. Show less

  • Retail Store Manager

    Feb 2017 - Feb 2020

  • Sales Trainer-Residential Inbound and Retention

    Dec 2014 - Feb 2017

  • Inbound Sales Rep II

    Apr 2009 - Dec 2014
• 

  Cox Business

  Feb 2020 - now

  Inside Sales Executive

  Respond to inbound customer calls, quickly building rapport and relationships, identifying needs, and providing solutions for their businesses with Cox Business Strategic Products.• Consistently achieves over 125% to goal annually.• 2021: Ranked #1 Nationally, Winners Circle Recipient.