Yakov Rootman

Experience

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  TelecomGuard

  Oct 2015 - May 2017

  Head of System Analysis and Consulting Department

  - Managed a team of seven specialists, improving operational workflows and service delivery processes.- Implemented ITSM solutions, automating service catalog management and configuration processes.

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  Softline Group

  Jun 2017 - Dec 2019

  Technical Solutions Sales Manager

  - Spearheaded IT solutions sales by aligning client needs with tailored ITSM products and services.- Delivered strategic insights to optimize IT operations through automated service management tools.

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  ItSMF Russia

  Jan 2019 - Mar 2022

  Member
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  Self Employed

  Dec 2019 - Jul 2021

  Self-Employed IT Consultant & System Architect

  - Designed and implemented IT management solutions to optimize operational workflows in the finance and retail sectors.- Automated customer support processes, logistics, and service delivery systems using ITSM platforms.- Conducted audits of ITIL practices and developed service models with SLA definitions for banking and retail clients.

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  Softline Group

  Aug 2021 - Jun 2023

  Head of ITSM Direction/Business Development Manager

  - Directed ITSM operations, establishing a service portfolio and defining ITSM solutions for diverse business needs.- Supervised pre-sales and project implementation for ITSM tools such as Naumen and ManageEngine.- Consulted on ITIL process implementation, improving service efficiency and operational effectiveness.- Led the development of ITSM solutions, including pricing strategies, vendor selection, and client training initiatives.

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  Migdal Group

  Jul 2023 - now

  ITSM Consultant, Manager of ITSM Systems, BMC Helix Specialist

  - Managed and optimized IT operations by developing and maintaining BMC Remedy ITSM solutions to streamline HR, IT, and business processes.- Structured and enhanced the IT and Business Services Catalog to align with organizational objectives.- Automated CMDB processes and created over 40 new services to improve service delivery efficiency.- Developed integrations between ITSM platforms and third-party systems, such as EyeShare and Active Directory, using Pentaho Spoon Jobs and BMC Developer Studio.- Designed over 20 dashboards and 100+ comprehensive reports to monitor and improve IT operations and service performance. Show less