Tom McKenna

Experience

• 

  IBM

  Jan 2007 - May 2016

  Effectively hire, train and supervise Hardware Planning staff in the area of infrastructure capacity planning of outsourced customer I/T hardware needs in large, highly resilient data center environments. Ensure space, power, cooling and weight capacities exists for safely hosting client hardware. Work close with Site Facilities teams on infrastructure preventive maintenance and repair of critical redundant power and cooling systems for sustainability. Ensure data center safety, security and specific government compliance requirements are met. Ensure continuous improvement and quality in data center operations. Work closely with Client Account personnel in ensuring client I/T hardware needs are met. Show less Client Relationship Manager – Act as agent and first point of contact for IBM executives on outsourced Public Sector accounts and the large IBM Global Account into a competency-based matrix support team structure. Coordinate resource activities to meet business demand. Consistent focus on compliance management; incident management; security practices, export regulation and various ad-hoc client relationship responsibilities. Coordinate support team members and Project Manage quarter-end SWAT exercises to retain high availability for business-critical applications Show less Manage Technical Support professionals in an I/T mainframe environment, including MVS Support, DB2 Support, CICS Support, IMS Support, MQ Support, Storage Management and Security. Deliver technical services to twelve commercial clients in a Small-Medium business outsource model on business class mainframe technology for life-cycle from engagement to transition to steady state. Perform interviewing, hiring, coaching, performance evaluations, separations, employee recognition and all matters related to People Management Show less

  • People Manager - Hardware Planning

    Jan 2010 - May 2016

  • Program Manager

    Jan 2008 - Jan 2010

  • People Manager

    Jan 2007 - Jan 2008
• 

  Schneider Electric

  Jun 2016 - Jan 2020

  Hardware Planning Manager

  Manage Hardware Planning staff responsible for data center infrastructure capacity planning and hosting of outsourced customer I/T hardware. Responsible for over 500,000 square feet of highly resilient data center raised floor space across multiple IBM and commercial client data centers. Flawlessly delivering redundant power and cooling for client hardware sustainability, with a focus on safety, quality, regulatory commitments and energy conservation. ..

• 

  BGIS

  Feb 2020 - Nov 2020

  Data Center Manager
• 

  CBRE

  Nov 2020 - Jan 2022

  Operations Manager
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  Kyndryl

  Apr 2022 - now

  Assistant Director, Technical Services

  Assistant Director, Technical Services, z/OS Mainframe Automation