Tom McKenna

Tom McKenna

Followers of Tom McKenna500 followers
location of Tom McKennaPleasant Valley, New York, United States

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  • Timeline

  • About me

    Assistant Director, Technical Services

  • Education

    • Marist College

      -
      Programming Certificate Computer Science

      Thirteen month certificate program for Systems Programmer retraining. Managed by IBM. Facilitated by Marist College and SUNY New Paltz

    • Marist College

      -
      Bachelor of Science Management Information Systems Magna Cum Laude

      Activities and Societies: Alpha Sigma Lamda

  • Experience

    • IBM

      Jan 2007 - May 2016

      Effectively hire, train and supervise Hardware Planning staff in the area of infrastructure capacity planning of outsourced customer I/T hardware needs in large, highly resilient data center environments. Ensure space, power, cooling and weight capacities exists for safely hosting client hardware. Work close with Site Facilities teams on infrastructure preventive maintenance and repair of critical redundant power and cooling systems for sustainability. Ensure data center safety, security and specific government compliance requirements are met. Ensure continuous improvement and quality in data center operations. Work closely with Client Account personnel in ensuring client I/T hardware needs are met. Show less Client Relationship Manager – Act as agent and first point of contact for IBM executives on outsourced Public Sector accounts and the large IBM Global Account into a competency-based matrix support team structure. Coordinate resource activities to meet business demand. Consistent focus on compliance management; incident management; security practices, export regulation and various ad-hoc client relationship responsibilities. Coordinate support team members and Project Manage quarter-end SWAT exercises to retain high availability for business-critical applications Show less Manage Technical Support professionals in an I/T mainframe environment, including MVS Support, DB2 Support, CICS Support, IMS Support, MQ Support, Storage Management and Security. Deliver technical services to twelve commercial clients in a Small-Medium business outsource model on business class mainframe technology for life-cycle from engagement to transition to steady state. Perform interviewing, hiring, coaching, performance evaluations, separations, employee recognition and all matters related to People Management Show less

      • People Manager - Hardware Planning

        Jan 2010 - May 2016
      • Program Manager

        Jan 2008 - Jan 2010
      • People Manager

        Jan 2007 - Jan 2008
    • Schneider Electric

      Jun 2016 - Jan 2020
      Hardware Planning Manager

      Manage Hardware Planning staff responsible for data center infrastructure capacity planning and hosting of outsourced customer I/T hardware. Responsible for over 500,000 square feet of highly resilient data center raised floor space across multiple IBM and commercial client data centers. Flawlessly delivering redundant power and cooling for client hardware sustainability, with a focus on safety, quality, regulatory commitments and energy conservation. ..

    • BGIS

      Feb 2020 - Nov 2020
      Data Center Manager
    • CBRE

      Nov 2020 - Jan 2022
      Operations Manager
    • Kyndryl

      Apr 2022 - now
      Assistant Director, Technical Services

      Assistant Director, Technical Services, z/OS Mainframe Automation

  • Licenses & Certifications

    • Interskill - DevOps Fundamentals

      IBM on behalf of Kyndryl
      Nov 2022
      View certificate certificate
    • Interviewing The IBM Way

      IBM Smarter Workforce
      Jan 2016
    • L.E.A.D. for Managers

      Kyndryl
      Apr 2023
      View certificate certificate
    • Certified Data Center Technician Professional (CDCTP®)

      CNet Training
      May 2021
      View certificate certificate
  • Volunteer Experience

    • Volunteer Food Preparer and Server

      Issued by Dutchess County Coalition for the Homeless (DCCH) on May 2013
      Dutchess County Coalition for the Homeless (DCCH)Associated with Tom McKenna
    • Volunteer

      Issued by Appalachia Service Project on Jan 2008
      Appalachia Service ProjectAssociated with Tom McKenna
    • Little League Board Member

      Issued by Pleasant Valley Little League on Jan 1997
      Pleasant Valley Little LeagueAssociated with Tom McKenna