Vivek Vincent

Experience

• 

  Idea Cellular Ltd

  Aug 2013 - Oct 2014

  SME - DST

  • Ensuring high levels of of customer satisfaction through excellent sales service.• Assessing customer needs and providing assistance and information on product features.• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis.• Build productive trust relationships with customers.• Team up with co-workers to ensure proper customer service.

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  Software Incubator

  Nov 2014 - Dec 2016

  Data Analyst

  •Acquiring data from different sources and develop data systems that support analysis and reporting.•Developed process for capturing and maintaining metadata from all data repository components and tasked with developing complex SQL queries.•Experience in performing Data Analysis and developing source to target mapping.•Analyzed data received in various formats and created logics to transfom data in standardized form.•Experience in using statistical analysis tools like Excel and cloud file management softwares.•Responsible for interacting client business users, project stake holders, and implementation team members to gather requirements and provide recommendations.•Trained data analysis beginners to improve overall efficiency of department.•Cooperates closely with IT experts, project engineers and subject matter experts in planning and developing analytical methods for data collection, data variables, storage, analysis, statistics and presentations. Show less

• 

  Aybiz

  Feb 2017 - Dec 2017

  Web Developer

  Created the Company website and the maintenance also part of the initial idea consumption and project planning.

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  Aybiz

  Aug 2018 - now

  Product Manger

  • Launched a marketplace application, expanding to over 100+ vendors and 12K products.• Migrated the marketplace app from Magento to Node.js with a team of four to significantly enhance performance.• Simultaneously managed three outsourced companies across different regions, overseeing developers and QA teams.• Developed 100+ product plans and backlogs to prioritize features and set development roadmaps for each release.• Collaborated with engineering teams, representing customer needs through 1,000+ user stories to drive product development.• Conducted quality assurance, validating 1,000+ user stories to ensure features matched design requirements.• Performed gap analysis, streamlining business operations and solving inefficiencies to save valuable man-hours.• Owned the end-to-end product lifecycle, from establishing the vision to product release.• Led continuous product improvement, conducting daily stand-ups and sprint reviews to refine features.• Served as an escalation point for content management, addressing and resolving customer-related issues.• Acted as a liaison between banks and payment providers, ensuring compliance with local regulations.• Reduced operating expenses, securing optimal quotations and negotiating costs for projects.• Performed critical path analysis to accurately estimate the timeline for sprint and feature releases.• Created 10+ product flow diagrams to guide the design of new features.• Led a cross-functional team including development and content teams to build a scalable product catalog system.• Developed the company’s first website version, establishing a foundational online presence. Show less