John Unes

Experience

• 

  Unes Enterprises - Snow Removal Services

  Jan 2002 - Jan 2011

  Managing Principal

  -Oversee daily operations, provide emergency response/planning for severe weather. -Provide snow removal and ice control solutions to commercial and residential clients.-Maintenance of vehicles and machines including engines, drivetrains, electrical and hydraulic systems.

• 

  DAXCON Engineering

  Feb 2007 - Feb 2011

  Project Engineer
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  Caterpillar Inc.

  Feb 2011 - now

  • Developed & Implemented system for gathering, sorting, archiving, and prioritizing global Voice of Customer (VOC) related to Mining Trucks & Application. • Process owner & execution lead for Mining Trucks Commercial Prioritization (developed ranking criteria, review process with product groups for New Product Introduction strategy).• Led rapid improvement workshop of LMT marketing merchandise storage, inventory management, and request systems. • Coordinated NPI process excellence deliverable efforts with Subject Matter Experts and Marketing leads on key NPI programs spanning from Underground Loaders, to High-Altitude and Next Generation Trucks, to cutting edge solutions to help customers with their zero carbon emissions mining journey.• Lead analysis of key competitors' global strengths, weaknesses, and tactics.• Coordinated and Led Dealer Advisory Group sessions for LMT, OHT & B&B.• Supported Lean Execution of key commercial/technical interfaces such as Advanced Value Selling training, process efficiency improvements for Customer Solutions development & Tenders. Show less • Actively tracked global fleet performance KPI's (Physical Availability, MTTR, MBTF, etc.), initiated and executed continuous improvement projects to resolve critical customer or product issues• Identified Product Enhancements as determined by regional & dealer teams to incorporate into future product offerings and Aftermarket Parts/Services.• Provided leadership and mentoring to junior service engineer peers, developed deep expertise in Product Support• Developed and maintained technical information manuals pertaining to service & support for dealers and customers as required for CPI and NPI project execution..• Provided "Voice of Customer" feedback to factory & Engineering teams when developing new products, features, or resolving critical customer issues.• Managed Product platform CPI project Portfolio including projects of varying complexity, volatile timelines, globally diverse in terms of scale, population, cross-functional teams, and customers, and managed warranty budget to within 2% of RBM. Show less Primary responsibilities-Field Product Health monitoring -Product problem identification, containment, resolution, and implementation. -Total Cost of Ownership (TCO) reduction through Continuous Improvement (CI) projects, component condition monitoring (life optimization, failure prediction)-Warranty administration & claim review -New model introduction, including dealer service training, service tooling, parts inventory management. Additional responsibility for providing technical support for dealer/customer inquiries, applied failure analysis (root cause, corrective actions or recovery plans), development and validation of component salvage and reuse procedures. Show less

  • Strategy Manager, Global Mining Sales Support

    Jul 2023 - now

  • Business Process Manager - Rigid Frame Trucks

    Mar 2022 - Jun 2023

  • Sr Product Service Engineer - 797 Large Mining Trucks

    Oct 2018 - Mar 2022

  • C175 Mining Engine Service Engineer

    Sept 2016 - Oct 2018

  • Lead Engineer

    Feb 2011 - Sept 2016