Ross Edwards

Experience

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  Orient Gold Limited

  May 2005 - Apr 2008

  Assessor

  I was working as a qualified NVQ Assessor (A Units) and working towards my key skills at level 3. This involved:Visiting candidates and observing and assessing their work and advising them on their portfolios.Providing coaching and feedback to candidates Working in an unsupervised environment to manage the candidates and their progressionI have also been involved in the marketing of NVQ’s with the company and visited shops and companies to raise awareness and sign up further candidates. Show less

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  Elmfield Training

  Apr 2008 - Feb 2009

  This role as a team leader of the phones 4U contract involved managing a team of 6 assessors and 2 schedulers ensuring targets were hit on a weekly and quarterly basis.The role included: Regular meetings with staff to monitor individual performance and identify training and support needs. Regularly reviewing staff competencies to ensure that their personal development needs were addressed. Working closely with the team to resolve any issues or queries that are escalated and support them in meeting targets. Collating weekly performance figures and distributes these to management, evaluating any performance improvements. Show less At Elmfield training I was working as a qualified assessor on the Phones 4U contract. Good communication skills were vital as I had to provide learners with clear guidance and feedback to support them in achieving their apprenticeships.My role involved: Contacting candidates and carrying out various assessment visits as specified in the Elmfield methodology. Assessing the candidate’s evidence and ensuring it met the required standards. Coaching and Feedback Information,advice and guidance. Show less

  • Team Leader

    Oct 2008 - Feb 2009

  • Assessor

    Apr 2008 - Oct 2008
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  EQL Solutions

  Oct 2009 - now

  Programme Manager

  This role as a programme manager of the phones 4U & DHL contract involves managing a team of 12 assessors, 4 trainers & administrator to progress and ensure successful completion of apprenticeships.Responsibilites include;Setting up the methodology and processes for the qualifications for the contracts I was responsible for. Development and management of Assessment Centres where we validated potential candidates for positions within the company. Regularly reviewing staff competencies to ensure that their personal development needs were addressedInvolvement in the recruitment of staff within Elmfield to all contracts Audit of new starter files to ensure that the correct processes were being followedFormulation of clear financial information which was sent to the customers on a regular basisFormulation of material to support new team members which included process mappingI have built up clear communication routes with the customer as part of the customer relatiionship role.Identification of process improvements within Elmfield and with the clients to improve service delivery on-going.As part of the role of managing staff, I have had to manage performance, provide coaching and feedback to staff, liaise with HR to discipline staff when required and retain key members. Show less