Kevin Minton

Experience

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  Marine Corps Recruiting

  Oct 1994 - Oct 1998

  Military Police

  * Enforced Uniform Code of Military Justice and maintain good order and discipline. * Led Marines to perform foot and motorized patrols, control pedestrian and vehicular traffic, flight line security, and provide senior commanding officer personal protection

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  ADT

  Dec 1998 - Dec 2012

  * Oversaw $70M+ Inspection business, SOP, inspection standards, and developing processes and metrics to improve customer experience* Directly manage a Project Manager and project backlog * Oversaw 100+ district operation teams and provided cross-functional leadership * Oversaw 35+ district offices interacting with branch, region, and national leaders* Led 100+ direct reports in 24 x 7 call center providing install & service dispatch * Ran daily operation of service & installation, cost/revenue, and metrics * Led 20+ installers and service technicians, while managing inventory

  • National Program Manager - Inspection Delivery

    Apr 2010 - Dec 2012

  • Region Manager - Northeast US Dispatch Operations

    Apr 2008 - Apr 2010

  • Area Operations Manager

    Dec 1998 - Aug 2008
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  Cennox, Inc.

  Dec 2012 - Aug 2017

  Executive Director of Operations

  * Oversaw $10.7M P&L, field operations, capital expenditure, Call and Support centers, initiating, driving and sustaining continuous organizational and cost out improvement projects * Led strategic planning for efficient delivery of banking and security products/services, optimizing team leadership, client relations, and technology integration

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  ADT

  Aug 2017 - Oct 2022

  * Oversaw $600M in RMR through a team of 6 General Managers in 3 states, focusing on revenue growth, cost control, and ensuring exceptional service delivery* Revitalized team performance from bottom 20% to top 30%* Transformed worst-performing markets by building a new, engaged team through personalized education and trust-building, resulting in achieving top performance in revenue growth, utilization, quality, and customer sentiment within one year * Oversaw $100M P&L, revenue growth, cost containment, and service delivery* Transformed performance from bottom 20% to the top performing market * Train General Managers in revenue growth, cost containment, and customer service delivery* Collaborate for results with field leaders and National Account teams* Achieved 12% RMR growth, with 87.24% revenue retention rate while growing service revenue per ticket by 11%

  • Group General Manager - Texas, Oklahoma, Missouri

    Jan 2022 - Oct 2022

  • General Manager Operations

    Jan 2020 - Feb 2022

  • Regional Operations Manager - Commercial National Accounts

    Aug 2017 - Jan 2020
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  ADT Solar

  Oct 2022 - Dec 2023

  Vice President at ADT Solar | Operations, M&A, and Renewable Energy Expert

  * Oversaw $600M+ backlog, P&L performance, revenue growth, cost containment, and service delivery* Developed and implemented strategic planning, KPIs, reporting, and guidance for market leaders, resulting in revenue growth and cost containment* Streamlined operational performance and efficiency, leading to a 75% reduction in backlog and 35% increase in customer satisfaction (Net Promoter) scores

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  Spruce Power

  Apr 2024 - now

  Vice President