Pam Randolph

Experience

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  Telecommunications Industry

  Jan 1982 - Jan 2003

  Went from File Clerk to Director of Strategic Network Planning

  Worked for Cable & Wireless, MCI, NTS, and Satellite Business Systems. Held positions in Engineering, Operations, Finance, and Marketing. Managed departments and projects ranging from 5 to 30 people.Engineering• Managed departmental budget of approximately $25M including equipment and personnel• Analyzed data to create tactical and strategic plans, and performed plan v. actual analyses• Acted as liaison between various departments on technical and non-technical matters• Translated technical reports into documents understandable to the laymanOperations• Worked with vendors to ensure timely delivery of purchases, escalating as necessary• Directed individuals and developed customer resolutions during network outagesMarketing• Project managed consolidation of two inventory systems following corporate merger• Wrote process and procedure guidelines for the Sales departmentFinance• Reviewed vendor bills for payment against appropriate contracts Show less

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  Hair Port Salon and Day Spa

  Jan 2003 - Jan 2004

  Executive Assistant

  • Supported the company President and salon staff of approximately 50 individuals• Handled company payroll, assisted in benefits and inventory management• Handled training and travel arrangements • First point of resolution for client disputes with company employees or services

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  Northern Virginia Vision Center (The Eye Center)

  Jan 2005 - Jan 2007

  Receptionist

  • Answered multiple line phone system• Scheduled patient appointments for nine physicians• Registered patients, and verified and updated their information • Assisted in the transition from paper charts to a computer-based system

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  AB & C Group

  Jan 2007 - Jan 2008

  Customer Service Representative

  • Utilizing script, placed customer sales orders for National Wildlife Federation catalogue • Handled customer complaints to resolve delivery and other associated issues• Attempted to up-sell customers NWF membership with every order

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  Sure Bet Services

  Jan 2008 - Jan 2008

  Office Assistant

  • Calculated daily receipts, analyzed them for validity, and investigated discrepancies• Handled customer calls, placed customer orders, and entered new customers into system• Tracked requests for service and worked with Service Department to ensure resolution

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  American Military University

  Jul 2009 - May 2012

  Student

  • Pursued B.S. in Criminal Justice with a Forensics concentration (GPA: 3.9886 out of 4.0)• Coursework included crime scene investigation, criminalistics, crime analysis, and criminal law• Electives taken included computer forensics and criminal intelligence• Researched topics, analyzed available data, and summarized information in writing

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  Golden Seal Enterprises

  Mar 2012 - Jun 2014

  Executive Security Officer

  • Part-time executive security officer• Registered with Virginia Department of Criminal Justice Services (DCJS ID # 99-279170) in Security including a current firearms endorsement.• Member of the security detail supporting the 2012 Atlantic Council Awards Dinner. VIPs included Prince Henry of Wales, Gen. Colin Powell, and Dr. Henry Kissinger

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  Front Royal Police Department

  Jun 2012 - now

  Communications Officer II