Deep Enrich
Cedric Jude
Marketing Impact Team
261 followers
Nairobi County, Kenya
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About me
Customer Service Leader | Remote & Hybrid Team Management | Enhancing Customer Experiences | Driving Operational Excellence
Education
K.T.TC
2008 - 2010Diploma of Education Information Technology PASSComputer ApplicationsInformation Management SystemEntrepreneurshipCommunication SkillsMathematicsSystem Analysis and DesignProgramming 1 Pascal, CProgramming 2C++, VB, Web Design (HTML and JavaScript)Database and 4GL’s (SQL, FoxPro)EntrepreneurshipMathematics (Quantitative Techniques)Data CommunicationsMathematics (Quantitative Techniques)Trade ProjectIndustrial Organization and ManagementEntrepreneurship
Experience
TOP IMAGE CONSULTING LIMITED
Aug 2008 - Dec 2008Marketing Impact Team
Horizon Contact Centers Ltd
Jul 2012 - Apr 2013Customer Service Representative
MultiChoice
Nov 2013 - Nov 2014Customer Service Representative
Jumia Group
May 2015 - Oct 2016Issue Resolution Agent
Jan 2016 - Oct 2016Customer Experience Executive
May 2015 - Oct 2016
Booking.com
Feb 2017 - Jul 2017Partner Service Coordinator
Lynk Kenya
Feb 2018 - Apr 2018Customer Service and Project Management InternJumia Group
Aug 2018 - Jul 2019Travel Consultant
Busia Water & Sewerage Services
Jul 2019 - Feb 2022Information Technology Support SpecialistBusia Water and Sewerage Services
Dec 2020 - May 2024Head Of Information Technology
Teleperformance
Jun 2024 - nowOperations Supervisor
Licenses & Certifications
- View certificate
Ask Questions to Make Data-Driven Decisions
CourseraJul 2022
Microsoft Technology Associate: Windows Operating System Fundamentals (MTA)
MicrosoftNov 2018- View certificate
Managing Your Time
LinkedInAug 2017 - View certificate
Google Cloud Digital Leader Training Specialization
CourseraNov 2022 - View certificate
Foundations: Data, Data, Everywhere
CourseraMar 2022 
Google analytics
GoogleIAB Digital Marketing and Media Foundations Certification
GoogleNov 2017- View certificate
Technical Support Fundamentals
CourseraJun 2022
Languages
- enEnglish
- swSwahili
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