Kev Hawkins

Experience

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  EDS

  Jan 2002 - Jan 2004

  Change & Release Manager

  Change / Release Manager performing impact assessment, equipment ordering, scheduling and delivering simple and complex Changes and Releases to a dynamic and changing enterprise environment. Attending customer facing and executive meetings to discuss Change costings and Release deployment of software updates and high impact Changes.

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  EDS

  Nov 2004 - May 2006

  IT Team Lead

  IT Team leader responsible for the provision of both 2nd & 3rd Level IT support by 4 skilled technicians, accountable for the prioritization and organisation of own, and team, workloads attaining customer satisfaction. Successfully managed the migration of end-users, and their associated IS equipment, from a dedicated ‘in-house’ Windows NT environment to a remotely supported Windows 2000 infrastructure.

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  HP Enterprise Services

  Apr 2006 - Nov 2010

  Problem Manager

  A member of a dedicated consortium of, multi employee, professionals delivering Problem Management for a prestigious Government project delivering a federated IT infrastructure across the MoD. I successfully managed and co-ordinated 2nd & 3rd Level resources and technology to ensure proper identification and resolution of Problems affecting system availability and defined and introduced a Known Error Database (KEDB) resulting in a 12% improvement in ‘first time fix’ Incident resolution.

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  Atos

  Nov 2016 - Dec 2021

  One of a small team of dedicated Service Introduction Managers responsible for the safe introduction of new or improved services to a large public service organisation.Responsible for the safe delivery of Projects across all parts of the IT environment.I worked closely with IT Portfolio Managers, Project Managers, Architects, and BAU teams (Applications, Operations & Service Management) to provide governance and effective execution for the introduction of new services.Provide consultancy to the delivery organisation and acceptance areas to achieve Service Introduction approval / Service Acceptance at Service Acceptance Boards (SAB). Show less Successfully balanced the load across the team to ensure speedy progress, minimise overloading on people, and match skills and experience to the needs of the business.Managed performance to achieve and sustain target performance.Focussing on outcomes and removing barriers to achieving them; ensuring that all active requests have accurate updates; ensuring that the anticipated outcome for each request is known as well as the current position.Owned day-to-day performance improvements and engagement with the wider Proposal Office community in developing, implementing and adopting better ways of working. Show less

  • Lean Skipper

    Nov 2017 - Dec 2021

  • Problem Manager

    Nov 2010 - Dec 2021

  • SIAM Service Introduction Manager

    Jan 2020 - Jun 2021

  • SIAM Business Operations Manager

    May 2018 - Jan 2020

  • LEAN Navigator

    Nov 2016 - Nov 2017
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  Capgemini

  Jun 2021 - now

  Service Introduction Manager

  Act as the quality gate to ensure Service and Support deliverables are met, including the definition of Operational Acceptance Criteria (OAC).Ensuring that any identified concerns and issues are managed and resolved, and no services ‘Go-Live’ without passing appropriate stage gates and a final Service Acceptance Board (SAB).Responsible for transitioning new IT products / services from project into BAU support.Effective at engaging and managing stakeholders at all levels and leading the decision-making process. Part responsible for the creation & scope of the utilised Service Introduction process. Show less