Trang (Tracy) Do

673 followers

Hanoi Capital Region

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Timeline
About me
Senior Manager of Customer Experience at TCB | Product Owner | Customer Insight | Digital Banking
Education
- Banking Academy of Vietnam
  2011 - 2014
  Master's degree Banking and financial
- National Economics University (NEU) Vietnam
  2003 - 2007
  Bachelor's degree Business Administration
Experience
- Maritime Bank
  Aug 2008 - Sept 2017
  - Retail Product Development Manager (digital banking, lending)
    Sept 2013 - Sept 2017
  - Business Banking Product Development Specialist
    Jan 2010 - Sept 2013
  - Credit Officer
    Aug 2008 - Dec 2009
- Techcombank (TCB)
  Oct 2017 - now
  - Customer Experience senior manager
    Apr 2022 - now
  - Product Owner
    Oct 2020 - May 2022
  - Customer Insights & Experience Expert
    Oct 2017 - May 2022
- Cloudberry
  Aug 2020 - Feb 2021
  Customer experience consultant
Licenses & Certifications
- Design Thinking: Customer Experience
  LinkedIn
  Jul 2020
  View certificate
- TOEIC 805
  IIG Vietnam
  Nov 2019