
Raechel Wilson
Customer Service

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About me
Sales Agent, Account Manager, Trainer
Education

TAFE SA
-Associate diploma marketing
Marryatville
1982 - 1986Music Performance, Generalmusic student

Inspire Education
2017 - 2017TAE40110 - Certificate IV in Training and Assessment Training and Assessment Qualified
Norgrove Training
2020 - 2020Certificate 3 in Individual Support Support for Disabled and Aged Care Completed
Experience

Warner Music Australia
Aug 1990 - Dec 1993Customer ServiceManaging sales of customer base and growing there stock levels.Extensive product understanding and knowledge of back catalogue.Effectively managing customer satisfaction.Assisting on promotional eventsReception and day to day office administration.

Muses, CC music, Carig Music
Jan 1993 - Dec 1995Sales AssistantSales assistantCustomer serviceMerchandisingStock maintaining of new and back catalogueStaff trainingGeneral store duties

Angus and Robertsons Music
Dec 1995 - Jan 1997Music BuyerStock management and budgetingpromotional planning and sales eventsstore trainingcustomer servicemerchandising

PolyGram
Feb 1997 - Mar 1998Account ManagerManage sales of country data base and grow stock levelsExtensive product knowledge of current and back catalogueCustomer serviceAssist with promotional eventsAssist with reporting structuresGeneral office duties

Sanity Dance Arena
Mar 1998 - Feb 2000Area Manager, NSW, QLD, ACT•Launching and coordinating new stores•Training developing and motivating teams.•Succession planning and implementing strong work culture.•Building on and developing current stores.•Creating and marketing a credible leading image.•Stock control, including stock, advertising and in-store appearances.•Negotiating and securing deals•Meeting targets and monthly budgets (with focus on the bottom line).• Appointed to set up and promote five Sanity Dance Arena’s in NSW, QLD and the ACT in July 1999.•Responsible for hiring, and the evaluation and training of staff.•Implemented strategic marketing campaigns that included high profile in store appearances and event sponsorship.•Purchased all initial and ongoing stock and coordinated each shop fit Show less

Can Can Lingerie
Jan 2000 - Jan 2001Area Manager NSW•Identification, planning, implementing and evaluation of training needs within each store.•Ability to demonstrate a high degree of ingenuity/lateral thinking skills, to achieve maximum business growth and profitability.•Exceed sales targets weekly, monthly and annually.•Maintain each store following company standards with a high degree of professionalism and integrity.Achievements•Exceeding budgets by 60% in both new and existing stores.•Implementing alternative avenues of profitability.•Creating enthusiasm and energy in each store. Show less

Just For You Lingerie
Jan 2001 - Jan 2003Store Manager & Buyer•Consistently exceeded weekly targets and was a major contributor in both the growing reputation and financial success of the store.•Organised buying, selling and pricing for the organisation.•Responsible for training and supervision of all store personnel in all stores.•Directly managed all book keeping, account receivables/payables and payroll.•Directly responsible for hiring and firing of staff and evaluating staff performance.•Qualified trainer and Bra fitter.•Following market trends and implementing them in store. Show less

Body Spice
Mar 2003 - Apr 2023Director•Created the leading agency in S.A. and N.T. for exclusive luxury brands in lingerie, accessories and Therapeutic labels.•Increased sales by over 400% in S.A. from inception of business.•Effectively negotiated and maintained contracts with major accounts.•Developed strategic client relationships and further comprehensively built client base in both S.A. and N.T.•Serve as primary point of contact for, and liaison between, key accounts and all levels of company personnel.•Merchandising key accounts•Running training schools for sales staff and management, including customer service, fitting, upselling and product awareness and merchandising. •Event coordination and showcasing of products, enlisting and working with all parties involved. Show less

Brand Styler
Jan 2022 - nowManaging Director
Licenses & Certifications

First Aid
Norgrove TrainingJul 2021
Associate diploma in Marketing
TAFE SA
TAE40110 4
Inspire Education Pty LtdJan 2017
CPR (CPR)
Norgrove TrainingJul 2021
Manual Handling
Norgrove TrainingJul 2021
Volunteer Experience
Board Member and Treasurer
Issued by Kidman Park community Childcare on Dec 2015
Associated with Raechel Wilson
Languages
- enEnglish
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