Raechel Wilson

Raechel Wilson

Customer Service

Followers of Raechel Wilson171 followers
location of Raechel WilsonGreater Adelaide Area

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  • Timeline

  • About me

    Sales Agent, Account Manager, Trainer

  • Education

    • TAFE SA

      -
      Associate diploma marketing
    • Marryatville

      1982 - 1986
      Music Performance, General

      music student

    • Inspire Education

      2017 - 2017
      TAE40110 - Certificate IV in Training and Assessment Training and Assessment Qualified
    • Norgrove Training

      2020 - 2020
      Certificate 3 in Individual Support Support for Disabled and Aged Care Completed
  • Experience

    • Warner Music Australia

      Aug 1990 - Dec 1993
      Customer Service

      Managing sales of customer base and growing there stock levels.Extensive product understanding and knowledge of back catalogue.Effectively managing customer satisfaction.Assisting on promotional eventsReception and day to day office administration.

    • Muses, CC music, Carig Music

      Jan 1993 - Dec 1995
      Sales Assistant

      Sales assistantCustomer serviceMerchandisingStock maintaining of new and back catalogueStaff trainingGeneral store duties

    • Angus and Robertsons Music

      Dec 1995 - Jan 1997
      Music Buyer

      Stock management and budgetingpromotional planning and sales eventsstore trainingcustomer servicemerchandising

    • PolyGram

      Feb 1997 - Mar 1998
      Account Manager

      Manage sales of country data base and grow stock levelsExtensive product knowledge of current and back catalogueCustomer serviceAssist with promotional eventsAssist with reporting structuresGeneral office duties

    • Sanity Dance Arena

      Mar 1998 - Feb 2000
      Area Manager, NSW, QLD, ACT

      •Launching and coordinating new stores•Training developing and motivating teams.•Succession planning and implementing strong work culture.•Building on and developing current stores.•Creating and marketing a credible leading image.•Stock control, including stock, advertising and in-store appearances.•Negotiating and securing deals•Meeting targets and monthly budgets (with focus on the bottom line).• Appointed to set up and promote five Sanity Dance Arena’s in NSW, QLD and the ACT in July 1999.•Responsible for hiring, and the evaluation and training of staff.•Implemented strategic marketing campaigns that included high profile in store appearances and event sponsorship.•Purchased all initial and ongoing stock and coordinated each shop fit Show less

    • Can Can Lingerie

      Jan 2000 - Jan 2001
      Area Manager NSW

      •Identification, planning, implementing and evaluation of training needs within each store.•Ability to demonstrate a high degree of ingenuity/lateral thinking skills, to achieve maximum business growth and profitability.•Exceed sales targets weekly, monthly and annually.•Maintain each store following company standards with a high degree of professionalism and integrity.Achievements•Exceeding budgets by 60% in both new and existing stores.•Implementing alternative avenues of profitability.•Creating enthusiasm and energy in each store. Show less

    • Just For You Lingerie

      Jan 2001 - Jan 2003
      Store Manager & Buyer

      •Consistently exceeded weekly targets and was a major contributor in both the growing reputation and financial success of the store.•Organised buying, selling and pricing for the organisation.•Responsible for training and supervision of all store personnel in all stores.•Directly managed all book keeping, account receivables/payables and payroll.•Directly responsible for hiring and firing of staff and evaluating staff performance.•Qualified trainer and Bra fitter.•Following market trends and implementing them in store. Show less

    • Body Spice

      Mar 2003 - Apr 2023
      Director

      •Created the leading agency in S.A. and N.T. for exclusive luxury brands in lingerie, accessories and Therapeutic labels.•Increased sales by over 400% in S.A. from inception of business.•Effectively negotiated and maintained contracts with major accounts.•Developed strategic client relationships and further comprehensively built client base in both S.A. and N.T.•Serve as primary point of contact for, and liaison between, key accounts and all levels of company personnel.•Merchandising key accounts•Running training schools for sales staff and management, including customer service, fitting, upselling and product awareness and merchandising. •Event coordination and showcasing of products, enlisting and working with all parties involved. Show less

    • Brand Styler

      Jan 2022 - now
      Managing Director
  • Licenses & Certifications

    • First Aid

      Norgrove Training
      Jul 2021
    • Associate diploma in Marketing

      TAFE SA
    • TAE40110 4

      Inspire Education Pty Ltd
      Jan 2017
    • CPR (CPR)

      Norgrove Training
      Jul 2021
    • Manual Handling

      Norgrove Training
      Jul 2021
  • Volunteer Experience

    • Board Member and Treasurer

      Issued by Kidman Park community Childcare on Dec 2015
      Kidman Park community ChildcareAssociated with Raechel Wilson