Erin Creley

Experience

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  Plymouth State University

  Feb 2007 - Aug 2008

  Education and Outreach Coordinator - AmeriCorps Victim Assistance Program

  - Developed events and literature to raise awareness of interpersonal violence for the PSU campus.- Supervised student workers at the S.A.G.E. Center.- Led a training for AVAP members on how to plan for and promote outreach events.- Participated on the Plymouth-area Sexual Assault Resource Team and the NH Consortium to End Violence Against Women on Campus.

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  Synergy Counseling Group, LLC

  Jan 2009 - Apr 2011

  Office Manager & Health Service Administrator

  Duties as Office Manager:- Supervisor to administrative assistant staff.- Continuation of all duties from Health Service Administrator.- Coordinate coverage during staff outages and approve requests for time off.- Reviewed resumes and participated in the interview process.- Involved in strategic planning prior to office restructuring. Duties as Health Service Administrator:- Responsible for the oversight and tracking of prescriptions as part of a comprehensive mental health and substance abuse treatment program. - Promote services to outside agencies and assist in the smooth transfer of care for patients coming from in-patient treatment centers.- Acted as Interim Program Director (April 09).- Promoted to Team Leader of administrative staff (Sept 10) Show less

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  HowardCenter

  Apr 2011 - Dec 2011

  Supervisor - Administrative Assistant III at Twin Oaks Counseling Services

  - Integral role in the transition of program and services from Synergy Counseling Group to HowardCenter.- Regular coordination with HowardCenter Billing, Accounts Payable/Receivable, Human Relations, IT, Facilities, and Health Information.- Leadership position in the hiring of new administrative assistant.- Facilitate weekly team meetings for clinical and administrative staff.- Arrange physicians' schedules and contact clients to schedule monthly medical appointments.

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  University of Vermont

  Jan 2012 - May 2013

  Graduate Assistant
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  Fletcher Allen Health Care

  Jun 2012 - Aug 2012

  Summer Intern at the Center for Health Care Management

  - Prepared literature review on the physician supply shortage expected by 2020.- Developed Excel-based forecasting model that can be manipulated for multiple variables to determine physician staffing needs from 2012 to 2021.- Composed report of scenario testing, recommendations, and cost/benefit analysis based on model findings.- Presented findings in a mid-term and final format to executive-level management team.

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  Green Mountain Care Board

  Sept 2012 - Apr 2013

  Public Engagement Intern

  Developed outreach materials for the public that explained recent and upcoming changes to healthcare policy in Vermont.

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  Blue Cross and Blue Shield of Vermont

  Apr 2013 - Dec 2017

  Supported data-driven decision-making, including financial, quality, operational, and marketing benchmarks and metrics to evaluate the effectiveness of existing programs including outsourced relationships, to identify trends, and to support the operational efficiencies of the BCBSVT integrated health management department and Vermont Collaborative Care.Led the development, data collection and reporting of quality improvement projects in case management, disease management and mental health/substance abuse.Managed departmental preparedness for NCQA accreditation and Vermont Department of Financial Regulation triennial reviews. Managed and oversaw data collection, reporting and writing of the annual Care Management Program Evaluation and other necessary documentation to meet regulatory and compliance requirements including oversight of departmental quality improvement milestones and work plan. Show less

  • Manager, Value and Compliance

    Feb 2015 - Dec 2017

  • VCC Compliance Coordinator

    Apr 2013 - Feb 2015
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  OneCare Vermont

  Dec 2017 - Apr 2020

  Quality Improvement Specialist

  Leader of statewide, multi-organizational quality improvement learning collaboratives for primary care practices to improve outcomes for patients with chronic conditions (Diabetes, 2018; Asthma and COPD, 2019-2020)Manager of the Innovation Fund grant, including development of the request for proposal (RFP), direction of evaluation process, writing press releases, and ongoing oversight and evaluation of selected projectsSignificant collaboration with the Vermont Dept. of Health (VDH) and the Vermont Blueprint for Health (the Blueprint) on the support and development of Vermont’s Accountable Community for Health (ACH) model Leader of OneCare primary care engagement pilot with the Blueprint, and Blue Cross and Blue Shield of Vermont Show less

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  Town of St. Albans

  Mar 2020 - Mar 2022

  Selectboard member
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  Vermont Department of Health

  Apr 2020 - now

  District Director of the St. Albans Office of Local Health

  In my role, I lead a team of public health professionals serving the people and communities of Grand Isle and Franklin counties in northwestern Vermont. The St Albans Office of Local Health serves the public through immunizations, WIC nutrition benefits, subject matter expertise in healthy community design, public health nursing in school and community settings, and emergency preparedness. In addition to leading our Local Health team, my work is focused on building strong relationships with community partners to reduce barriers to accessing health and wellness resources. I believe trust-building is the foundation of successful engagement, so I prioritize meeting community partners where they are at and understanding their needs first and foremost.Personally and professionally, I am committed to uncovering and dismantling elements of bias in my thinking and actions, and approach my engagement with others with humility, curiosity and respect. Show less

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  Vermont Public Health Institute

  May 2024 - now

  Advisory Board Member

  The VtPHI Advisory Board is working over the next year to shepherd VtPHI on its journey towards independence as Vermont's public health institute. https://vtphi.org/advisory-board/