Christopher Milanese

Experience

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  West Virginia Wesleyan College

  Sept 2006 - May 2011

  Senior Circulation Assistant

  - Provided customer service to library patrons and maintained library collection including printed material, electronic media, along with facilitating reference and reserve requests- Assisted the Inter-Library Loan Department by opening and packaging loaned materials and maintaining library database- Assisted on archival project of campus newspaper “The Pharos” by cataloging past issues in preparation for electronic digitization for online access

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  AmeriCorps

  Jun 2009 - Aug 2009

  Mentor

  Energy Express is a statewide program in the state of West Virginia that is coordinated through AmeriCorps and the West Virginia University Extension Office. The Energy Express program is a summer reading program designed to assist children from low-income families to keep up with their reading skills during the summer while also providing them 2 free meals a day, as well as a safe environment.Duties and responsibilities included: - Supervising and teaching 8-10 children between 2nd and 4th grades in an eight week summer reading program. - Developing and implementing weekly lesson plans that included comprehension checks, writing, vocabulary, arts and crafts, and physical activity. - Assisted in team based community service project at the Hancock County Animal Shelter to provide one-on-one time with neglected dogs and cats Show less

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  TTEC

  Jul 2011 - Feb 2013

  Customer Service Representative

  - Assisted customers with basic account inquires ranging from balances to account fees for checking, savings, and credit cards- Provided online account troubleshooting and maintenance- Continued training and education on products, account types, and legislation/regulations

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  Peerless Technologies Corporation

  Jul 2013 - Apr 2015

  Oracle Database Developer

  Contract Developer on United States Air Force (USAF) System: Enterprise Information Technology Data Repository (EITDR). EITDR serves as a single point of user entry for USAF Information Technology (IT) data. It provides automated IT Portfolio Management, other IT management processes, and has electronic interfaces to other Department of Defense (DOD)/Air Force (AF) systems requiring the data.Development, Maintenance and Support:- Developed custom SQL functions, procedures, and new database tables as support for web developers, Baseline Change Requests (BCR), Deficiency Reports (DR), and Software Problem Reports (SPR)- Maintained existing tables, functions, procedures, and data- Maintained reports in EITDR through Discoverer by user requests for modifications to existing reports or creation requests for new reports- Maintained tables and data for manual weekly discrepancy report run between EITDR data and DOD Information Technology Investment Portal (DITIP) data for EITDR Functional Admin Team- Assisted and supported web developers with EITDR’s automated DOD Information Technology Portfolio Repository (DITPR) interfaceDocumentation Support:- Maintained EITDR Data Model and Database (DB) Spec after each new release- Assisted in maintaining the database section of the Software Version Document (SVD) for each release- Maintained Team Foundation Server (TFS) for EITDR Tech Team project workload during each releaseOther Duties- Analyzed data and performed troubleshooting of database code when issues occurred in reports or web development Show less

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  CareSource

  Jun 2015 - now

  Perform Analysis: Review Queries or data for Technical Business Analysts (BAs)/Systems Analysts (SAs), Developers, or Software Quality Analysts (SQAs) to help identify issues or confirm data accuracy. Develop/Document/Test: Create ad-hoc, SQL Server Reporting Services (SSRS), and/or PowerBI reports or mock-ups; document analysis findings, peer review and /or development notes; and assist with testing of development work as needed.Identify and Quantify Data Issues: Locate and analyze potential code and/or data issues during code and/or peer reviews, or during story analysis, and provide recommendations to Developers, BAs/SAs, or SQAs on what the next step/action or communication needs to be.Assist with ETL Development, Documentation, and Testing: Assist SQAs with Integration (INT) and Certification (CRT) testing and validations, and when applicable, send out notifications to our business users that they could begin User Acceptance Testing (UAT). Show less

  • Application Developer II

    Aug 2022 - now

  • Data Analyst II

    Jul 2018 - Aug 2022

  • IT Internal Auditor

    Jun 2015 - Jun 2018