Bob Johnston

Experience

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  Crothall Healthcare

  Jan 2001 - Dec 2005

  National Project Manager - Patient Services

  I provided corporate level support and oversight for ten separate accounts at major hospitals in seven states. I created extensive employee and manager training programs leading to 93% or better in patient and client satisfaction survey scores. Lead manager training center at Virginia Mason Medical Center. I acted as lean team consultant for continuous improvement programs.I provided onsite evaluation of patient services to discover opportunity for improvements in new accounts as part of new business survey and sales teams. I performed startup operations as team lead in patient services accounts with direct and remote support. I was senior trainer and employee transition manager for startup operations at major account acquisitions. Show less

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  QTC Medical Group

  Dec 2005 - Mar 2007

  Clinic Manager

  Organize all clinical operations; conduct staff and physician interviews and training; perform internal QA reviews; AR review and physician payment authorization; advocate for claimant, staff and physicians concerns; 100% rating on all external audits; manage contracted vendor support.Returned to school – Focus on career growth 3/2005 to 3/2008

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  Fort HealthCare

  Sept 2007 - Mar 2017

  Market Analyst & Web Manager

  • I analyze activity, expense, market share and charges data; webpage statistics, SEO, social media and more. • I provide internal consultation for aligning synergies with existing resources to meet develping operational and marketing needs throughout the organization, organizing cross media campaign to develop lean and effective marketing strategies. • I create reports utilizing data mining and report software to provide efficient reporting criteria to meet compliance and operational goals. I maintain numerous dashboard tools for trending analytics.• I create opportunities for the effective and efficient growth of the organization utilizing internal and externally available databases, software and vender resources. • I provide descriptive analysis to decision makers. I work independently and closely with internal and external users to gather, analyze and distribute data.• I manage and develop webpage utilization to promote organizational goals and transparency.Performance Improvement - I managed improvement projects throughout the hopsital and clinical landscape. I acted as a primary resource for process improvement and internal consultant for operational restructuring. I facilitated major improvement initiaitves and am a primary data and analytic resource for strategic decision makers. Show less

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  Swift Transportation

  Apr 2017 - Jul 2018

  Commercial Truck Operator
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  Jones Logistics

  Aug 2018 - Oct 2021

  Commercial Truck Driver
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  Schneider

  Jun 2021 - now

  Training Engineer