Olga B

Experience

• 

  V.Slyziaus Printing House

  Feb 2002 - May 2003

  Customer Service Manager

  Dealing with customer enquiries over the phone including any complaints.Ensuring customer retention levels are as high as possible.Processing Distributor orders and preparation of relevant shipping documentation.Providing help and advice to customers using your organization’s products or services;Visiting customers to provide a one-to-one service.Developing feedback or complaints procedures for customers to use.Maintaining and promoting excellent customer relations.Producing reports and feedback as necessary to director. Show less

• 

  Grand Casino World

  May 2003 - Jul 2010

  Casino gambling inspector

  Committed to ensure gambling in the casino is fair, honest, lawful, and remains free from criminal influence or exploitation, inspecting all the games and auditing dealers and maintain high level of service to customers.Highly experienced in customer service, maintain high level of engagement with customers to insure satisfaction for customers through problem & dispute resolution techniques. Opening and closing tables, register & record customers for game start and monitoring customer records though the event.Inspecting, monitoring and auditing the conduct of gambling.Inspecting, monitoring and auditing the counting of money and chips & filling the required invoices, inspect gambling equipment. Count money or chips derived from or used in gambling. Monitoring the performance of dealers and being responsible for completing the quarterly appraisal for dealers.Produce figures to effectively monitor and track performance and to find control and development measures when required, complete the quarterly appraisal for dealers. Show less

• 

  Norbert Dentressangle UK

  Mar 2011 - Mar 2015

  Stockhandler/Manager assistant

  Administering stock control.Training, supervising staff.Producing regular reports and statistics on a daily basis.Huge knowledge of inventory, shipping and receiving. Deep knowledge of managing inventory. Familiarity with barcode scanner, maintaining filing system. Ability to execute physically challenging tasks. Superior interpersonal skills.Appropriately handling and storing of the received goods and supplies.Reading work orders or receiving oral instructions to determine work assignments or material or equipment needRecording numbers of units handled or moved, using daily production sheets or work tickets.Attach identifying tags to containers or mark them with identifying information. Show less

• 

  TUFFNELLS PARCELS EXPRESS LIMITED

  Mar 2015 - May 2015

  Traffic Clerk

  Inputting all details into computerised case management system.Creating the computerised file correctly and quickly.Preparing and emailing daily/weekly reports.Administration support, such as typing, filing, scanning, photocopying.Identifying traffic and distribution work process improvement.Meeting traffic and distribution work standards by following productivity, quality and customer service standards.Control activities related to transportation.Meeting traffic and distribution cost standards by monitoring expenses. Show less

• 

  Lloyd Fraser Logistics

  May 2015 - Oct 2016

  Transport Clerk

  Ensure an effective out & de brief of drivers is completed to a high standard.Management of Proof of Delivery to include document scanning.Immediate investigation of any discrepancy on documentation.Monitor and ensure vehicles and equipment is compliant with all current Road Transport Legislation.Vehicle servicing, defect reporting and vehicle file maintenance to high standard.Liaising with drivers, highlighting any delays.Responsible for ensuring that tachograph cards are downloaded/completed daily in accordance with Legislation and actively monitor all vehicle and trailer information to ensure resource is available. Show less

• 

  Wincanton

  Oct 2016 - Feb 2019

  Transport Shift Manager

  Ensure that the vehicles are maintained properly, including the inspection of vehicles at the appropriate time and that there is an up-to-date scheduled maintenance planner.Ensure MOT’s and accident repairs in line with company policy and legislation.Reporting and recording vehicle defects highlighted by drivers.Ensure all Driving Licences are electronically checked via the DVLA.Monitoring FTA Tachograph system, in order are up to date at all times, and deal with tachograph infringements.Reviewing Time and Attendance, holiday allocation and staff administration.Producing weekly reports, updating data base, analysing summaries for better understanding and improving business performance. Responding to customer’s complaints or queries in an efficient manner.Dealing with telephone calls out of hours.Following the company policies and procedures. Show less

• 

  Kuehne + Nagel

  Apr 2019 - May 2019

  Transport Support Manager

  Delivering service to the customer of KNDL from the Brewery and ensuring that key performance indicators are achieved and exceeded.Motivating and developing Fleet teams so that they deliver the required level of customer service, productivity and cost-effectiveness.Ensuring compliance with Health and Safety legislation and safe system at work in line with road transport legislation.Continuously seek to optimise the cost-effectiveness, productivity and customer levels of the Brewery through planned and regular communication mechanisms.Employee relations and the development of a positive, co-operative and supportive working culture amongst all employees. Show less

• 

  Best Food Logistics

  May 2019 - Jun 2023

  Assisting Shift Manager with day to day running of the department and ensuring all legal requirements of transport operation are met.Ensuring all routes start on time, planning, allocating drivers for following day.Making necessary adjustments for absence/ sickness.Motivating drivers, supporting when assistance needed, building trust inside team, spreading positive attitude.Effectively and timely dealing with unexpected situations on busiest time of shift.Ensuring vehicles are safe and meet legal requirements and making sure that drivers comply with driver’s hours and tachographs rules. Show less

  • Shift Manager

    Jul 2019 - Jun 2023

  • Assistant Shift Manager

    May 2019 - Jul 2019
• 

  Alliance Healthcare in the UK

  Jun 2023 - now

  Compliance Shift Manager

  Ensure accuracy when filing documents and updating inspection planner.Checking, reviewing and recording RBT tests.Making sure Monthly Vehicle Management Checks being conducted, signage checked.Attending monthly meetings with maintenance providers /obtaining documents, photos for audit purposes.Reviewing card exceptions reports and ensuring all unaccounted mileage investigated.Implementing actions to reduce infringements.Ensuring drivers work records matching tachographs records.Attending compliance weekly/monthly meetings.Reviewing latest audits and working on flagged sections to improve, updating folders.Checking company, fleet list information in VOL system and corresponding for updates.Attending daily / weekly RTI meetings.Reviewing updated from Driver and Vehicle Standard Agency.Checking daily VRM alerts, updating driving licenses, |CPC trainings. Running report to check drivers using correct mode to record other works, POA and breaks. Completing weekly RTD reports to ensure drivers compliance with hours before the end of the reference period. Show less