Mel B.

Experience

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  GSR Car Spares

  Jan 2014 - Jan 2015

  Administrator

  • Took photographs of items to be put onto the online store and packaged and posted the sold items.• Dealt closely with customers, responded to emails and created online databases as well as filling out paperwork.

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  Dentaydın Ağız ve Diş Sağlığı Merkezi

  Jan 2014 - Jan 2014

  International Department's Assistant

  • Guided patients in the International department to their appointments and filled out their paperwork. Was also present in a few appointments.

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  Hazelbury Primary School

  Jan 2014 - Jan 2014

  Class Assistant

  • Teaching year 3 students Maths, English and Science and assisting class teacher on break duty as well as looking after students on a London Zoo school trip.

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  GSMA

  Jan 2018 - Jan 2020

  Tech Identity Intern

  • Closely dealt with Mobile Connect. • Produced use cases, prototypes and recordings of prototypes using Mobile Connect, which were presented in Mobile World Congress Shanghai.• Used Balsamiq, InVision and Wireframe to create Wireframes.• Hosted and presented in a deep dive session regarding RCS Chatbots.• Created and sent out an internal survey regarding App usages and Chatbot usages and analysed their results. • Produced an Infographic for a deep dive session.• Involved in coding for an app presenting the use of Mobile Connect. Show less

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  University of Kent

  Jan 2018 - May 2018

  Computer Science - Catch-up Sessions

  I have experience in working and helping out students in their first and second year with anything related to Computer Science.I have learnt:- To develop my communication skills- To improve on my teaching, learning and listening skills- To improve on coding and learning whilst teaching others- To become more interactive with others- To work on my explanation skills

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  JewelCoders

  Sept 2019 - now

  Co-Founder & Software Developer

  - Designing & Developing Digital Products- Front-end & Back-end- Responsive Web, App & Software Development- Current projects include: Website & App for a wholesale food company, 2 Apps owned by JewelCoders and a Google Plugin.

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  Acquired.com

  Jan 2020 - May 2020

  Operations Analyst

  - Independently completed an Android SDK guide for mobile integration.- Communicated effectively with customers and merchants integrating through Acquired.com's platform.- Successfully completed Excel Analysis and presented the data to merchants to increase their successfully authorised payments through the platform.

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  Revolent Group

  Jun 2020 - Mar 2023

  Salesforce Developer

  - 2X Certified - Salesforce Admin & Salesforce Developer.- Project Lead on Revol 4 Good Programme. - Project Lead on 4 Non-Profit Clients. - Salesforce Admin at Turnitin. Worked as Project Lead on a charity project for Baale Mane, dealing closely with Salesforce, the team's progress and the client's requirements.Daily Tasks:- Project Management- Client & stakeholder meetings, presentation & documentation- Project scoping & requirement gathering - Technical documentation- Salesforce Org -> Setting up Orgs, setting up users, Sandbox creation & management- GitHub & VS Code- UAT documentation- Supporting client with UAT - Azure DevOpsWorked at Turnitin on a Salesforce re-branding project of Turnitin's Salesforce Org. Daily Tasks: - Project Scope Gathering- Re-branding and clean-up of all client facing records/documents as well as in-house documents. - Participated in answering queries coming into HelpDesk- Created new users in Salesforce and successfully completed admin configuration- Used Jira daily to create tickets, epic issues, organise tasks, answer incoming tickets and added users onto Jira projects- Lightning & Classic email templates - CPQ Templates- Identified used templates/documents - Re-branded and updated Community Show less

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  Epos Now

  Mar 2021 - now

  SF Service Desk Manager