Ringo Zeng

Experience

• 

  Jarding One Solution China(Shanhai) Company Limited Guangzhou Branch

  Apr 2005 - Nov 2008

  Technical Support/Maintenance Engineer

  Responsibility： 1. Provide support to analyst Client server hardware issue2. Provide network support for Cisco router, switch and firewall3. Printer and other periphery device support4. PBX system management

• 

  Nilesk Trading (Guangzhou) Co.,Ltd

  Dec 2008 - Jan 2011

  Network Administrator

  Responsibility： 1. Network management – design network architecture between Guangzhou office and 2 factories in Panyu area, configure router/switch/firewall(Juniper Netscreen) and monitor the network status.2. Server management – include Exchange server, DC server, FTP server3. Provide technical support to end-user.

• 

  PICC Health Insurance Guangdong Branch

  Jan 2011 - Apr 2012

  Information and Technology Engineer(IT)

  Responsibility： 1. Server management, including hardware, system and application server support. (e.g. print server, proxy server, exchange server, DC server)2. Network management, including manage Cisco router, switch and firewall.3. Provide technical support to end-user.

• 

  C. Wonder Asia Hong Kong Limited

  May 2012 - Jan 2015

  IT Specialist

  Responsibility:1. Server management, including manage VShere/vCenter management, Backup server, SQL, SCCM, DC, Jeeves, FTP, etc.2. IP Phone management, use Cisco UCM to manage IP Phone3. Network management, configure and monitor Cisco router and switch4. System monitoring – use Solarwinds to monitor network and server status5. Provide technical support to end-user.6. Provide IT training to end user

• 

  Columbia Sportswear Company

  Jul 2015 - now

  Part of responsibility - 1. As a lead to manage 3 sites(Dongguan, Zhuhai and Taiwan) IT Operation.2. Responsible for ITSM, L1/L2 and manufacturing production support for a multi-national apparel, footwear, accessories and equipment company. Instrumental in the continued development of IT operational team and strategic vendor negotiations and governance standards. 3. Responsible Asia-wide aspects of IT infrastructure, including configure and manage router, switch, firewall and other network gear; configure and manage file server, DC server, print server, SQL server, backup server etc.; also responsible for manage voice/telephony system, databases, infrastructure applications, IT security, recoverability, platform standards and Helpdesk support with a team of IT professionals in various offices (8 countries, 16 offices). Show less Part of responsibility - 1. Responsible for ITSM, L1/L2 and manufacturing production support for a multi-national apparel, footwear, accessories and equipment company. Instrumental in the continued development of IT operational team and strategic vendor negotiations and governance standards. 2. Responsible Asia-wide aspects of IT infrastructure, including configure and manage router, switch, firewall and other network gear; configure and manage file server, DC server, print server, SQL server, backup server etc.; also responsible for manage voice/telephony system, databases, infrastructure applications, IT security, recoverability, platform standards and Helpdesk support with a team of IT professionals in various offices (8 countries, 16 offices).3. In the meanwhile, manage Asia-wide project management. Work closely with HQ IT organization, regional teams, business stakeholders and external vendors to ensure successful project implement projects in Asia region. (e.g. deploy SD-WAN to 3 offices in Asia, deploy firewall to 11 offices, and other projects like SAP, Carbon Black, Slack, Teams, Office365, Cherwell, WorkDay, SuccessFactors, Browzwear, Lectra, Win10 upgrade, office move) Show less Part of responsibility - 1. Manage Asia-wide incident management, change and release management, problem management for Asia region under corporate ITSM committee. 2. Review, update, implement, standard policies and procedure to support the rapidly changing business.3. Manage IP Phone management for 3 offices in Asia.4. Troubleshoot and diagnose system problems and recommend solution for Asia GIS teams. Analyze and perform advanced maintenance and repairs of hardware, software, and peripherals for customers including remote users and sites across Asia. 5. Maintain an up-to-date technical, help improve teams’ work efficiency; and practical knowledge and understanding of hardware and software support and analysis. (e.g. Slack, Skype for Business, Teams, WebEx, Splunk – we used Slack to do daily work in everywhere)6. Improve awareness of IT security and regulatory compliance through regular audits, document reviews, formal root cause analysis/remediation, and internal SOX compliance testing.7. Provide IT training for end-user, esp. IT training for the new staff, make sure end-user know how IT dep. runs and how to do efficient help for their daily work etc.8. Work with System Engineering to package and deploy software, patches, and vulnerability fixes to Enterprise customers. 9. Respond to customer service requests and assigned call tickets according to specified priority levels. Track service request by entering information into a database and close the request upon completion. Prioritize regional and local duties as needed.10. Participate in creating and implementing company IS standards and work with management and users to ensure IS standards are followed.11. Participate in an on-call rotation to support the Asia GIS teams, provide support to extend hours if needed. 12. Manage IT budget for IT infrastructure and business application projects implemented in Asia region. Show less

  • Principal Digital Support Engineer

    Jun 2023 - now

  • Regional IS Support Engineer

    Aug 2019 - May 2023

  • IT Support Engineer

    Jul 2015 - Jul 2019