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LAKSHMI RAVINDRAN

LAKSHMI RAVINDRAN

Customer Service Executive

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location of LAKSHMI RAVINDRANKalyan Dombivli, Maharashtra, India

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  • Timeline

  • About me

    Front Desk Assistant (Coordinator) at Malayala Manorama || Ex HDFC || Masters of Commerce in Business Management

  • Education

    • Keraleeya Samajam Dombivlis Model College Near Police Colony Plot No 32 Phase II MIDC Residential Area Dombivli East Dist Thane 421 203

      2016 - 2019
      BACHELOR OF COMMERCE-BANKING AND INSURANCE COMMERCE B (6.29 CGPI)

      Activities and Societies: CERTIFICATE OF PARTICIPATION in WOMEN DEVELOPMENT CELL as a LEADER (2019). Communicating with vast no. of students.Organizing events regarding women's health and hygiene.Managing tasks and events.

    • Keraleeya Samajam Dombivlis Model College Near Police Colony Plot No 32 Phase II MIDC Residential Area Dombivli East Dist Thane 421 203

      2015 - 2016
      HSC COMMERCE A (67.54%)

    • University of Mumbai

      2019 - 2021
      Master's degree BUSINESS MANAGEMENT A (8.69 CGPI)

  • Experience

    • HDFC Bank

      Apr 2022 - Oct 2022
      Customer Service Executive

      1) Handling customer queries, passbook printing. Opening accounts, fixed and recurring deposits. Sorting, sending and maintaining an excel of outward clearing cheques. Lead generation of products such as credit cards, various investment plans, fd rates.2) Custodian of 'Deliverables Management System'. Providing statement, interest and balance certificates as per customer requests. Scrutinizing for errors in 'Batch Journal Report'.3)Accepting customer requests and processing forms. Following up with back-office to ensure smooth process of requests for customer satisfaction.4)Onboarded and delivered exceptional client service to 50+ customers per day during peak times.5)Teller - cash withdrawal and deposit, NEFT, RTGS and fund transfers. Show less

    • Malayala Manorama Co. Ltd

      May 2023 - now
      Front Office Assistant

  • Licenses & Certifications

    • Certificate in MS-Excel

      Model College, Khambalpada
      May 2021

    • Certificate in MS-CIT

      Kelkar Computer institute, Dombivli East
      Apr 2014

  • Honors & Awards

    • Awarded to LAKSHMI RAVINDRAN
      Largest Kaikottikkali - Mumbai Pooram Foundation (Regd.) Guinness World Records Dec 2012 Certificate of Participation for Guinness World Records Largest Kaikottikkali performed by 2639 participants at MIDC Dombivli during MUMBAI POORAM 2012.