Wendy Portillo

Experience

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  A Step in the Right Direction Addiction Treatment

  Aug 2018 - Mar 2019

  Social Media Marketing Intern

  - Created posts using Canva and posting across all social media channels. - Monitored and engaged using A Step in the Right Directions' Instagram and Facebook. - Strategized with Clinical Director and Program Manager to build and execute marketing strategies in order to increase brand awareness.

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  California State University, Northridge

  Sept 2018 - Jun 2019

  Marketing Intern - CSUN Athletics

  - Promoted different sporting events by creating flyers using Photoshop, handing out items during campus events, and advertising through social media platforms. - Assisted in-game functions such as playing music requested by the athletic teams, signaling band or cheer team when to perform, game promotions during half-time, and assisted fans during games. - Responsible for administrative duties including organizing booths at events, answering phone inquiries, researching ideas for in-game promotions, and modifying in-game scripts. - Collaborated with Marketing Director and other interns to figure out how to increase fan engagement. Show less

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  BCG Attorney Search

  Aug 2019 - Mar 2020

  Marketing Assistant

  - Assisted in keyword research and optimization for SEO strategies to improve website visibility and organic traffic. - Conducted market research on legal industry trends, competitor analysis, and client demographics. - Assisted in reviewing website content to ensure accuracy and compliance with legal standards and professional ethics.

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  Offe market

  Nov 2021 - Jul 2023

  - Planned and published posts using Figma, ensuring consistent brand messaging and timely content delivery. - Conducted A/B testing, optimizing post times and content types in order to measure reach and engagement. - Actively engaged with the audience, responding to inquiries, comments, and messages, maintaining a positive brand image and fostering a loyal online community. - Collaborated cross-functionally with CEO and graphic designer to align social media efforts.- Created compelling graphics using Adobe Express and Canva, driving 15% increase in sales. Show less - Assisted in warehouse operations, including inventory management using Shopify, eCommerce fulfillment, and checking off SKUs to ensure accuracy. - Managed order processing workflow. - Performed regular stock checks, ensuring inventory accuracy. - Prepared shipping documentation, including labels and packing slips, ensuring compliance with shipping regulations and timely delivery. - Conducted quality checks on outgoing orders, ensuring items met quality standards before shipment. - Collaborated with cross-functional teams, including CEO, to resolve order-related issues and improve overall customer experience. - Maintained relationships and worked closely with other brands (Saint Geraldine, Rationalle, EachJewelry,etc) to stay on track with order fulfillment. - Handled daily correspondence with customers; resolving problems swiftly, supporting and tailoring recommendations for the customer's needs. Show less

  • Social Media Assistant

    Jun 2022 - Jul 2023

  • Operations Assistant

    Nov 2021 - Jul 2023
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  VISMAYA INC

  Jan 2024 - now

  Operations/E-commerce Assistant