Ahmad Karbala

Experience

• 

  Radisson Blu

  Oct 2008 - May 2009

  Hotel Operator

  Updated customer accounts with add-on room charges, including minibar use and room service bills.

• 

  Holiday Inn Hotel & Suites

  May 2009 - Oct 2009

  Hotel Receptionist

  - Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.- Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.

• 

  Campbell GRAY Hotels

  Oct 2009 - Jun 2013

  Telecom Supervisor

  • Started as Telecom Agent, got promoted to Telecom Supervisor and assigned Departmental trainer• Assign, coordinate and supervise work activities of Telecom team.• Handle guest complaints courteously and effectively reporting to the telecom manager and Front office manager.• Handle the weekly schedule and leave requests reporting to the Human resources manager. Prepares reports by collecting, analyzing, and summarizing information

• 

  Al Ahli Bank of Kuwait

  Jun 2013 - Sept 2014

  Sales Executive

  Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.

• 

  Collectic Hotels

  Feb 2015 - Dec 2016

  Assistant Hotel Manager

  - Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.- Supervised team of 15 front desk agents and helped to resolve issues arising during shifts.- Hired and trained new employees, demonstrating best methods for serving clients and guests.

• 

  Collectic Hotels

  May 2018 - Sept 2020

  - Performed detailed assessments of risks to determine constraints and develop mitigation strategies.- Managed and motivated project teams to promote collaboration and keep members on-task and productive.- Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets.- Created full-fledged implementation plans, accounting for ROI, cost-benefit and other analyses. The Merchant Hotel: February 2018- Present / Racecourse Space Hotel: December 2017- February 2018 /The Urban Newtown Hotel: December 2016 – December 2017.- Developed departmental objectives, work schedules, budgets and policies.- Increased hotel revenue, profits and market share through process creation & optimisation and team development & training.- Managed the Pre-openings and oversaw all day-to-day operations and ensured excellent services. - Tracked and recorded open and closed orders and change requests to prevent errors, keeping all team members aligned with current demands.- Managed quality and client deadlines by working closely with staff to maintain adherence with project requirements.- Tracked project changes in system with detailed notes to help stakeholders access and analyse key information.

  • Project Controller

    May 2019 - Sept 2020

  • Hotel Manager

    Dec 2016 - Sept 2020

  • Project Assistant

    May 2018 - May 2019
• 

  NSW Health

  Sept 2020 - Dec 2021

  Health manager (Level 2)Royal Prince Alfred Hospital Sydney. Health Manager Level 1: In charge of the Supply & Waste departments at the Royal Prince Alfred Hospital.

  • Environmental Services Manager

    Jul 2021 - Dec 2021

  • Supply & waste management coordinator

    Sept 2020 - Dec 2021
• 

  Daydream Island Resort and Living Reef

  Dec 2021 - Jan 2022

  Night Manager
• 

  Voyages Indigenous Tourism Australia

  Jan 2022 - May 2022

  Front Office Manager
• 

  La La Land Shop

  Jun 2022 - now

  Corporate Account management Customer Service Manager Running the day to day Customer Service operations of the Wholesale and Retail departments.

  • Accounts and Support Manager

    Feb 2023 - now

  • Customer Service Officer

    Jun 2022 - Feb 2023