Mercy Achiseme

Experience

• 

  KIRDI

  Jan 2019 - Apr 2019

  Lab Technologist intern

  - Receiving samples and performing basic sample pre-treatment prior to analysis.- Performing record keeping duties in conformance with the company and regulatorypolicies and standards in order to meet quality and accuracy requirements.- Maintaining laboratory supplies and chemicals inventory.- Preparing and standardizing reagents and performing equipment calibration.- Designing experiments and performing general housekeeping in the laboratory.-Performing different parameters on different samples in order to establish quality as perthe set standards and drawing reports of the same. Show less

• 

  The True Cosmetics Westlands

  Dec 2019 - Oct 2021

  Customer Support

  - Assisted customers with product-related instructions, queries, and complaints, ensuring prompt and satisfactory resolution.- Processing invoices to facilitate payment of suppliers and generating monthly purchases reports.- Catalogue maintenance and Assisting in cashiering.- Stock taking, monitoring stock levels, placing orders and negotiating the prices with the suppliers.- Returns validation and approving credit notes.

• 

  KEYARA BOTANICS

  Nov 2021 - Mar 2024

  - Took ownership of all customer issues, effectively managing and resolving customer complaints.- Conducted outbound calls and emails in response to customer correspondence, including follow-up on initial sales contacts and leads.- Implemented improvements to service efficiency and effectiveness, resulting in increased customer satisfaction and loyalty.- Adhered to shift schedules, company policies, call scripts, and campaign management guidelines.- Demonstrated excellent written and verbal communication skills, with a focus on articulation, listening, and critical reasoning.- Identified and escalated priority issues, ensuring prompt resolution within agreed Service Level Agreements (SLA).- Conducted welcome calls to onboard new stockists/customers, ensuring a smooth and positive introduction to products. - Managed order processing across website, retail, and B2B sales channels, ensuring seamless communication.- Coordinated inventory analysis, collaborating with production and sales teams to optimize stock planning.- Led logistics operations, overseeing both internal riders and third-party service providers.- Streamlined accounting processes, including accounts receivable, payments, and returns.- Utilized data analysis tools to drive informed decision-making and process improvements.- Supported cross-functional collaboration among production, procurement, finance, sales, and marketing teams.- Managed day-to-day operations, overseeing administrative tasks and ensuringseamless office management.- Coordinated the timely printing of company reports to support decision-makingprocesses.- Conducted asset tagging and distribution, maintaining accurate records ofcompany assets.- Processed staff expenses efficiently, ensuring compliance with company policies.- Managed payments of statutory obligations and deposited supplier chequespromptly. Show less - Responsible for delivering market penetration and increasing the market share growth of the brand by growing brand distribution both locally and globally.- Monitoring brand consumption and purchase dynamics via in-depth market data analysis- Developing and executing 360 marketing and promotional plans with excellence while partnering with internal teams eg e-com, media, trade marketing etc. and external agencies.- Continually recommend action plan to grow the brand further and faster.- Supporting trade marketing and sales team by providing them with all the necessary assets to ensure successful sell-in to retailers.- Inventory management Show less

  • Brand Executive & Operations Assistant

    Jan 2023 - Mar 2024

  • Assistant Brand Executive

    Nov 2021 - Aug 2023
• 

  Target Mart

  Mar 2024 - now

  Business Lead

  - Market expansion through the development of new business opportunitiesby leveraging connections, referrals and research to obtain new qualifiedleads across the country.- Oversee the sales team to ensure company quotas and standards are metby holding daily check-ins with team to set objectives for the day andmonitor progress regularly.- Effectively manage Beauty Advisors and lead them to ensure that allmarketing and sales initiatives are met and collaborate with them and shopowners or managers for in-store initiatives.- Monitor sales per stores, report accurate follow up of sell-in and sell-outresults, sales versus budgets.- Track, analyse, and communicate key quantitative metrics and businesstrends and gathers and submits detailed business information for pricing.- Recruit Beauty Advisors, set objectives, train and coach them, and monitorperformance ensuring assigned tasks and responsibilities are fulfilled.- Manage month-end and year-end close processes.- Generate leads, meet with potential clients and build and nurture strongand long-lasting relationships.- Create and develop a clear sales strategy to achieve daily, weekly, monthlyand yearly goals and effectively cascade this to the Beauty Advisors.- Review with Finance and Administration Lead the daily, weekly andmonthly sales report and trends.- Develop working relationship with retailers to maximize growth and retailer-specific needs. Show less