Areeba Jamal

Experience

• 

  Agility

  Jul 2019 - Aug 2019

  Marketing and Commercial Intern

  -Successfully obtained a logistics and transportation contract of a coal extraction project in Thar, undertaken by Sindh Engro Coal Mining Company, through co-creating an effective business proposal with the manager -Managed the database of the company's commercial contracts on MS Excel-Conducted market research into industry trends and competitors

• 

  Byte (YC S20)

  Jun 2020 - Jul 2020

  Customer Experience and Strategy Intern

  -Designed a highly-functioning automated in-app chat support with maximum complaint resolution rates, a highly efficient feedback management system and automated in-app live chat tags-Designed end-to-end customer support policies, including policies pertaining to late orders, cancellations, refunds and quality checks after conducting a thorough research and analysis of industry-wide practices-Derived valuable customer insights through developing, running and analyzing customer surveys

• 

  Afiniti

  Jul 2020 - Sept 2020

  Talent Acquistion Intern
• 

  Retailo Technologies

  Jul 2021 - Mar 2023

  • Senior Growth Lead

    Feb 2023 - Mar 2023

  • Growth Lead

    Nov 2021 - Feb 2023

  • Customer Experience Associate

    Jul 2021 - Oct 2021
• 

  Telenor Microfinance Bank Limited

  Mar 2023 - now

  Product Manager