Ron Leidner

Experience

• 

  Internal Revenue Service

  Apr 2012 - now

  In my present position, I work with the IRS Deputy Commissioner to determine the strategic direction and evaluate the effectiveness of IRS-wide initiatives. I am in charge of programs for government agencies, small and medium-sized enterprises, self-employed individuals, tax-exempt organizations, and taxpayer services (wage and investment). I oversee initiatives to evaluate and improve internal processes, guaranteeing honesty in the provision of services to US taxpayers. I assess internal controls for technological investments, finance, audit, and procurement on an ongoing basis. In addition, I advise the Deputy Commissioner on how to modify the policy in order to increase compliance and efficiency.Key Accomplishments:● Spearheaded implementation of Salesforce Customer Relationship Management (CRM) Platform for IRS-wide use. ● Introduced innovative Agile-based Blueprint as well as developed, tested, and deployed methodology to modernize outdated Case Management Applications for six IRS Business Units. ● Allocated $47.5M through FY24 Treasury Franchise Fund (TFF) interagency agreement to drive initiative, with all six Business Units scheduled to deploy in Salesforce within 12-15 months in collaboration with IRS Chief Financial Officer and Procurement teams.● Led creation and implementation of an IRS-wide Technology Demand Intake Process, establishing an enterprise repository that serves as the single source of truth for all technology demands. ● Managed $500M in business-driven demand, while coordinating with Senior IRS leadership to ensure alignment with priority mission objectives focused on enhancing taxpayer service. Show less In this role, I worked with IRS leaders to coordinate program operations in order to progress modernization objectives across the IRS, while also resolving cross-functional difficulties and creating creative IT strategies. Also, I implemented innovative solutions that made it possible for 40k Taxpayer Services staff members to provide excellent customer support. This included ensuring smooth departmental interaction to improve operational effectiveness and the taxpayer experience.Key Accomplishments:● Directed planning and execution of post-COVID return-to-office equipment provisioning for 11k campus employees. ● Secured necessary funding, procured equipment assets, and successfully deployed them to campus locations within 90-day timeframe.● Transitioned paper-based manual processing of Power of Attorney (POA) inventory to an automated workflow, which eliminated paper printing, reduced manual tasks, and boosted POA operating efficiency by 60%, streamlining overall operations and enhancing productivity. Show less In this role, I was responsible for leading team of 265 software pros, while guaranteeing smooth running of IRS fraud detection system to serve taxpayers. In addition, I managed the full software development life cycle for all DDS and Appeals systems, maintaining the integration of antiquated systems with more recent, cutting-edge fraud detection technologies.Key Accomplishments:● Reduced overall vulnerabilities by spearheading creation of Security Vulnerabilities Data Analysis Tool (SVDAT), that track vulnerability trends from raw data scans.● Developed and implemented comprehensive Hypothetical Operating Model and workbook for the AD "Org of the Future" Initiative.● Optimized decision-making, streamlined operations, defined norms, enhanced accountabilities, and shaped behaviors across all AD personnel by establishing Agile framework. Show less In order to guarantee smooth data exchange with important taxpayer databases, I handled the design, development, and implementation of IT programs for compliance and appeals in my prior position. Over 400 IRS employees and a sizable contractor workforce were under my direction as we developed vital tax compliance systems. Along with handling excise tax collections across several business divisions, auditing questionable bank transactions, and preventing bogus refunds were also important tasks I performed.Key Accomplishments:● Handpicked by Associate Chief Information Officer (ACIO) as Affordable Care Act (ACA) Voice of Applications Development (AD).● Integrated ACA applications and projects into routine IT operations and maintenance by partnering with business teams and Center for Medicare Services (CMS).● Epitomized IT in monthly ACA Executive Steering Committee meetings chaired by IRS Commissioner.● Reallocated remaining tasks into AD operations by spearheading closeout of ACA’s Enterprise Program Management Office (EPMO).● Led software professionals’ team in crafting framework for AD Learning Strategy, while emphasizing core concept of self-directed learning.● Directed development of central AD learning portal, AD University as well as headed 35-person team in designing, developing, and launching SharePoint-based learning portal in just 33 working days. Show less In this capacity, I led the design, development, and implementation of apps that access IRS taxpayer information databases, and I gave the Domain Director outstanding support. In addition to actively overseeing the seamless operation and upkeep of crucial tax administration systems that compute liabilities, provide refunds, and handle taxpayer notices, I actively managed 500 IRS workers and 100 contractors.Key Accomplishments:● Enhanced leadership effectiveness by facilitating strategic leadership and communications seminar for domain senior leadership team.● Ensured seamless integration and continuity by formulating and executing organizational transition plan and relocating 55 employees from corporate domain to newly established database development organization. Show less

  • Senior Advisor/Technology Advisor

    Jan 2022 - now

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    Sept 2020 - Dec 2021

  • Director, Data Delivery Services

    Nov 2017 - Aug 2020

  • Director, Compliance

    Jan 2015 - Oct 2017

  • Deputy Director, Corporate Data

    Apr 2012 - Dec 2014