Kathy Mann

Experience

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  C.O.D.E. OF A WARRIOR

  Feb 2011 - now

  Owner / CEO of Event Planner Operation

  Planned and arranged a diverse range of 12 events yearly, consistently exceeding customer expectations by managing all aspects of event operations to deliver memorable experiences. Supervised proficient music staff, ensuring seamless coordination of music-related activities and events, while collaborating with nominating committee to identify, enlist, and train music program leaders that amplified team capabilities and overall success.Key Accomplishments:►Served as front-line coordinator, driving customer service initiatives to increase satisfaction levels by 99.9%.►Directed and executed comprehensive music programs, preparing groups and soloists for internal and external ministry, achieving high acclaim and recognition within the community.►Developed and administered annual budget of $30,000.00, optimizing resource allocation and financial stability.►Implemented proactive strategies for purchasing, maintenance, and replacement of all music-related equipment, dinner supplies, and utilities, reducing downtime and assuring smooth event processes.►Maintained up-to-date knowledge of event planning, wedding, music methods, materials, promotion, and administration, staying at the forefront of industry trends.►Collaborated with associational and state leaders to promote activities of mutual interest, fostering positive relationships and community engagement. Show less

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  Randstad Staffing XPO Logistics

  Feb 2018 - Jun 2018

  Order Puller/Processor

  Equipped with precision and attention to detail, I set out to reduce errors and elevate customer satisfaction. I'm proud to say that I achieved exceptional results, exceeding 225 orders daily, and I surpassed productivity targets consistently. This not only showcased my dedication but also made a significant contribution to the overall success of the team.Key Accomplishments:►Processed 30+ orders per hour, guaranteeing the punctual fulfillment of customer demands, and significantly enhancingdepartmental productivity.► Seamlessly orchestrated multiple roles and tasks, making a substantial contribution to achieving a remarkable dailyproductivity rate of 99.7%, which exceeded company standards. Show less

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  XPO

  Jun 2018 - May 2020

  Lead Auditor

  During my time as a Lead Auditor at XPO Logistics, I consistently surpassed company productivity standards, establishing a high-performance benchmark in a demanding, fast-paced environment. I focused on producing reports electronically, a practice that not only improved data-driven decision-making processes but also positively impacted our overall business outcomes.Key Accomplishments:► Optimized warehouse efficiency by maximizing space utilization and proficiently operated a range of warehouse equipment(including Forklifts, Reach, Sit-down, and pallet lifts), resulting in a significant productivity boost.► Spearheaded inventory management, which involved interpreting numeric product identifiers and conducting rigorousquality assurance checks, leading to a substantial decrease in errors and a marked improvement in product quality.► Conducted thorough postal, warehouse, and inventory audits, pinpointing discrepancies and promptly implementing corrective measures, resulting in a substantial increase in data accuracy and a notable achievement of operational excellence.► Revamped shipment scanning processes by identifying damaged items and promptly communicating issues to theWarehouse Supervisor, ensuring swift resolutions and a substantial reduction in inventory losses.► Orchestrated efficient product transfers for processing and collaborated seamlessly with loaders, resulting in significantly reduced loading times and improved operational efficiency. Show less

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  GXO Logistics, Inc.

  Apr 2020 - Sept 2023

  Operational Lead

  As an Operational Lead, I've achieved impressive results. By orchestrating department workflows, fostering teamwork, and enhancing communication, I've streamlined operations and significantly increased team productivity. In my role, I've successfully led and trained approximately 25 personnel while overseeing loss reduction initiatives to ensure on-time and accurate order fulfillment. One of my notable contributions was innovating the EAST NIGHTLY REPORT and conductingmorning report training for supervisors, which had a substantial impact on improving reporting accuracy.Key Accomplishments:►Efficiently managed high-volume order placement, tracking, and resolution of discrepancies and returns for field technicians, effectively streamlining processes and bolstering operational efficiency.► Partnered with vendors to establish Statements of Work and orchestrated Scope-to-Actuals discussions, resulting in substantial cost savings by identifying and rectifying cost overruns.► Spearheaded the optimization of inventory management, including daily stock intake, replenishment, organizational strategies for inbound stock and parts, and the elimination of operational bottlenecks, all while elevating stock accuracy.► Pioneered innovation and enhancements in intricate operational processes, adeptly addressing challenges through efficient escalation management and the rapid deployment of effective solutions.► Executed monthly inventory audits and quarterly cycle counts with precision, ensuring meticulous inventory accuracy, significant waste reduction, and the consistent availability of products.► Elevated customer service standards to new heights, fostering heightened customer loyalty and achieving a remarkable increase in customer satisfaction scores.► Demonstrated exceptional leadership and performance in spearheading warehouse operations, culminating in a rapid promotion to Warehouse Lead within three years and substantial contributions to overall team success. Show less