Rowaida Mustafa

Experience

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  Skills Souad Kafafi School

  Dec 2020 - Sept 2022

  German Teacher

  - Preparing lessons, units and projects to complete learning objectives.- Adapting teaching methods and materials to meet the interests and learning styles of students.- Encouraging students to explore learning opportunities and career paths.- Creating, assigning, and grading various assessments for students, including tests, quizzes, essays, and projects.- Working with students one-on-one when they need extra help or attention.- Tracking and evaluating student academic progress.- Communicating regularly with parents.- Managing student behavior.- Creating a safe, respectful, and inclusive classroom environment. عرض أقل

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  Concentrix

  Aug 2022 - Mar 2024

  German Customer Support Representative

  - Managing inbound and outbound calls from customers.- Identifying customers’ needs, clarify information, research every issue and providing solutions.- Build sustainable relationships and engage customers by taking the extra mile.- Frequently attend educational seminars to improve knowledge and performance level.- Meet personal/team qualitative and quantitative targets.

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  Capgemini

  Dec 2023 - now

  German Speaker Finance Specialist

  - Reviewing and analyzing customers’ accounts on SAP.- Reviewing customers inquiries on Salesforce.- Following up with the customers about the overdue invoices and missing documents.- Align with other company departments to allocate payments, edit customers’ profiles, making rebills for customers, or create new accounts for new customers.- Research payment history and billing to determine the source of a problem and provide an immediate answer to the problem or inquiry.- Provide feedback from the field to continuously improve our processes, identifying gaps in service and any process improvements that need to be reviewed or considered. عرض أقل