
Renjeev P S
Senior Customer Engineer

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About me
Program Management, Service Delivery, Operation Manager, Project Management, Incident Management, Problem Management, ITIL, DevOps, Cloud, OCI, AWS, Azure, Agile, Scrum, PSM
Education

Model Polytechnic College, Mattakkara
1996 - 1999Diploma of Education Computer Hardware Technology/Technician
Experience

HCL Infosystems Ltd
Jan 2001 - Jan 2005Senior Customer Engineer• Spearheaded installation, administration, up gradation and maintenance of Sun Ultra 1 and Enterprise Server including V440, V880, V280R, and V480R, servers• Managed installation, configuration and maintenance of Veritas Volume Manager 3.2 and Sun Cluster• Troubleshooting of user related problems• Handling of escalated calls from field• Imparted training to new Engineers for different services & technologies

Wipro Limited
May 2005 - Jan 2012Technical Specialist• Responsible for handling escalated tickets from L2• Headed UNIX systems administration, storage, monitoring and troubleshooting• Liaison with onsite and offshore teams for day to day operations• Extended end to end support to development and test teams involved in the project to achieve the deadlines• Netapp storage administration• Managed multiple NIS domain with 1500+ users

Oracle
Feb 2012 - Jun 2020Oracle Cloud Infrastructure - Architecture, onboarding and support Enterprise Infrastructure Support - Managing 24x7 Enterprise Infrastructure (10000+ Linux servers in On-prem, 3000+ servers in Oracle Cloud, 40PB of NAS storage and 11 backup domains.)Exposure in agile frame work and following ITIL compliance standardsHeading project activities of team members in project management and service deliveryStrong problem and analytical management skills.Defining IT strategy based on business strategy and evaluating technology architecture & standards. Show less
Senior Manager Information Technology Infrastructure
Feb 2019 - Jun 2020Manager Enterprise IT
Apr 2014 - Feb 2019Principal System Administrator
Feb 2012 - Apr 2014

U
Jun 2020 - Oct 2021Technical Services Manager - Cloud, Agile, Scrum
3i Infotech Ltd.
Oct 2021 - nowProgram Manager - Cloud Operations
Licenses & Certifications

Professional Scrum Master 1
Scrum.orgSept 2021- View certificate

Learning ITIL®
LinkedInApr 2020 - View certificate

Aviatrix Certified Engineer - Multi-Cloud Network Associate
AviatrixJan 2021 
HPCSA
HP
Oracle Cloud Infrastructure 2018 Certified Architect Associate
Oracle- View certificate

Microsoft Certified: Azure Fundamentals
MicrosoftAug 2020 - View certificate

Microsoft Certified: Azure Administrator Associate (AZ-104)
MicrosoftSept 2020 .webp)
AWS Certified Solution Architect - Associate
Amazon Web Services (AWS)Jun 2020
Languages
- enEnglish
- hiHindi
- maMalayalam
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