Tammy Johnson

Experience

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  Farmers New World Life

  Jan 1996 - Sept 2003

  Supervise up to 24 employees, including hiring, performance reviews, discipline, and coaching.Assist with two Policy Service reorganizations, both adjusting staff and integration of additional work functions. At completion, my department handled most policy service processing, with the exception of billing.Mentor employees from other functional areas. Perform research for various legal casesProvide project coordination/organization. Act as liaison between programmers and processing departments.Present Business Proposals/Feasibility Studies to Executive committee/Management Oversight committee.

  • Policy Service Supervisor

    Mar 2000 - Sept 2003

  • Model Office Analyst

    Jan 1996 - Mar 2000
• 

  Kemper Investors Life Insurance Co/Farmers New World Life

  Sept 2003 - Mar 2005

  Operations Manager

   Third Party Administrator liaison for Destinations Annuities Service Center.Transition/Project Manager for move of Kemper Annuity Service Center from IL to SC.In-house knowledge expert for Destinations product, work processes, and systems.Provide support to all areas of Kemper team – Actuarial, Legal, Finance.

• 

  Farmers New World Life Insurance Co

  Mar 2005 - Jan 2009

  Business Process Manager

  Collaborate with operations, functional, compliance, product development, and marketing staff to document processes that meet business and regulatory/legal needs.Supervise staff, including hiring, performance reviews, discipline, and development/coaching. Support department functions/publication processes in spite of significant staffing turnover.Provide support for company initiatives, including marketing initiatives. Promote new training programs, including coaching and Structured-on-the-Job Training.Facilitate documentation and provide advice for new product launches. Show less

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  Kemper Investors Life Insurance Co/Farmers New World Life

  Jan 2009 - Aug 2009

  Operations Manager/Project Manager

  Coordinate scheduling to ensure work accommodations for consultants and Zurich visitors to Bellevue office.Collaborate with IT team to ensure that system access needs are met, and that equipment is handled appropriately as staff leave.Coordinate with Human Resources staff to ensure that staff needs are met, maintaining confidentiality as appropriate to these topics.Coordinate with consultant team on project documentation - including meeting updates, scheduling, issues tracking/resolution, and transition sign-offs.Facilitate furniture and equipment inventories and "distribution" to prepare for office close.Facilitate document retention and destruction activities.Perform various project management activities. Show less

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  Farmers New World Life/Zurich American Life Insurance Co

  Aug 2009 - Jun 2016

  Sourcing Oversight Manager

   Build regional Sourcing Oversight discipline.  Host Executive Steering Committee meetings  Facilitate risk, compliance, and audit reviews for vendor relationships.  Perform Third Party Administrator site visits. Ensure individual vendor relationships meet contract and regulatory requirements, implementing service escalations as needed.  Perform various project management activities.

• 

  Dorchester Paws (fka Frances R Willis SPCA)

  Oct 2016 - Sept 2018

  Oversee Foster and Rescue programs.Manage Adoptions programEnsure daily cash handling and deposits process correctlyManage staff, including hiring and coaching for success. Build Foster ProgramSolicit new members into the foster home program, and provide guidance to ensure success within the foster program. Manage Foster Home RelationshipsEnsure all foster animals are documented in appropriate foster homes, schedule check-ups and vaccines, and keep records up to date for all animals in care.Build partnerships with other Animal Rescue organizations to manage shelter capacity.

  • Director of Shelter Operations

    May 2017 - Sept 2018

  • Foster/Rescue Manager

    Oct 2016 - May 2017
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  Reliance Global Logistics

  Oct 2018 - Aug 2019

  Accounting and Operations

  Supported growing logistics firm by handling Accounting, Claims Management, and supporting Operations by providing stellar services to customers and service providers. • Absorbed and streamlined Accounting and Claims Management functions.• Decreased aged accounts receivables by 40% through improved monitoring and client outreach• Decreased outstanding claims by 85% through improved tracking and follow up.• Developed and documented updated processes for the above functions.

• 

  K9 Resorts Luxury Pet Hotel

  Aug 2019 - now

  Assistant Manager

  Support the business goal to build a startup (franchise) animal care business. • Solicit public and business support to engage for Grand Opening• Develop and document processes to provide stellar care to boarding and daycare clients.• Train and develop staff in a start-up environment, in a high turnover industry.• Manage all operational activities when the General Manager (owner) is off site.