Michael Isgett

Experience

• 

  Charleston County Park & Recreation Commission

  May 2011 - Sept 2013

  Life Guard

  My main responsibility as a life guard at Whirlin Waters was to make sure the patrons followed all the safety guidelines, and provide first aid when necessary. Answer all questions from patrons. Maintain cleanliness of the park. Attend eight hours of training each month.

• 

  Bath & Body Works

  Sept 2012 - Jul 2014

  Sales Associate

  As a sales associate I greet each guest with a smile and welcome them to the store. I uncover her needs and assist them with everything they need each visit. I also introduce them to our newest products as well as existing products they are unfamiliar with. I am also responsible to run the cash register, put back unwanted product, and replace sold product. Once a month I also work overnight to put out new product as well as move the existing product around.

• 

  American Eagle Outfitters

  Mar 2013 - Nov 2013

  Sales Associate

  Assist customers in choosing new clothes to add to their wardrobe. Run the cash register and sign people up for the reward system. Convince people to sign up for an American Eagle Credit Card. Open fitting rooms for customers. Maintain cleanliness and order in the store from the walls to the tables. Around once a month I go in over night for three nights and assist in putting out new product as well as rearranging the product still on the floor.

• 

  Destination XL Group, Inc.

  Jan 2014 - Jul 2014

  Guest Service Associate

  My main responsibilities were giving the guest a tour of the store, handing the guest off to the sales person, and ringing them up at the end of their visit. I was the first and last interaction with the guest. I also helped with daily tasks such as folding and hanging merchandise and creating looks on mannequins and tables as well as team selling with my fellow associates.I was the main closing associate so I preformed the recovery of the store as well as vacuuming and dusting the sales floor.

• 

  Benefitfocus

  Aug 2014 - Sept 2024

  Lead a team of secondary support analyst who provide dedicated case triage for 130+ customers.

  • Manager, Customer Success Support

    Aug 2019 - Sept 2024

  • Team Lead

    Dec 2015 - Aug 2019

  • Benefits Administrator

    Aug 2014 - Dec 2015
• 

  Voya Financial

  Jan 2024 - now

  Supervisor, Customer Issue Resolution

  Following Voya’s Acquisition of Benefitfocus this position change aligns with Voya’s job titles and families. I still oversee a team of tier two analyst for Benefitfocus’ Contact Center.