Andrew C.

Experience

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  Akwesasne Boys & Girls Club

  Jan 2005 - May 2008

  Technology Assistant

  Trained 20 customers on Windows XP and Microsoft office to increase work productivity. • Technology Support: Performed updates and backups on 70 workstations and 2 servers• Software Engineering: Built a Linux based proxy server to monitor, track and block inappropriate webpages for staff and club members.• Instruction and Leadership: Created and implemented technology programs for 12 staff and over 90 club members that provide hands on training on how to used Windows XP, Microsoft Office 2003, Linux OS’s and how to build and maintain a computer system. Show less

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  Massena Chrysler, Dodge & Jeep

  Apr 2008 - Jan 2010

  System Administrator

  Trained 20 customers on Windows XP and Microsoft office to increase work productivity. • Network Upgrading: Rebuilt the network infrastructure by running new network cables, upgrading switches and removing legacy equipment.• Technology Updates: Performed backups and updates on 30 workstations and 2 servers.• Instruction: Provided tech support and training in Microsoft Office 2003, Windows XP and Server 2000.

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  US Navy

  Aug 2010 - Dec 2017

  • Server Management: Installed, setup and configure a virtual Windows server 2016 Key Management Server (KMS), this allowed for administrators to activate systems not available to internet. This decreased the time to activate Windows and Microsoft products by 30 min. per workstation and server.• Server Migration: Created and implemented a migration for a virtual 2013 Microsoft Exchange server, from a physical 2003 Microsoft exchange server.• Server Maintenance: Maintained backups and updates for over 100 Windows server, workstations and Linux machines.• Active Directory Management: Group Policy and AD Restructured and created an updated Active Directory tree based off command requirements and implemented group policy objects(GPO’s) to keep with quarterly Security Technical Implementation Guides(STIGs) put out by the Defense Information Systems Agency(DISA)• Problem Solving: Provide a self-help knowledge base for 30 end users for resolutions for system issues, this decreased the time for administrators to be called in after working hours by 30 %.• Customer Advocacy: Provided System Administration support to the Maritime Operations Center (MOC), Fleet and Coalition commands; 24/7 on call customer service support. Show less Maintained over 2 million dollars in assets for multiple commands.• Workstation Management: Responsible for the tracking, maintenance and repair of 5100 workstations, managed assets worth over 2 million dollars for 20 commands.• Cybersecurity policy implementation: Mitigated vulnerabilities on 200 computers allowing the command to pass its cybersecurity inspection.• Hardware and software refresh: Supervised a 2100 computer tech refresh by providing support to IT managers for 20 commands and the tech refresh team.• Network Support: Provided network support by updating and checking the configuration of switches.• Interpersonal Communication, Customer Relations: Ensured positive customer satisfaction and interpersonal relationships, between Service Technicians and over 3000 customers on a daily basis.• Increased Productivity: Organized and printed out daily trouble tickets for 15 Service Technicians daily to increase the productivity of work by 30% and lower the number of trouble tickets in queue at the end of the working day. Show less

  • System Administrator

    Aug 2013 - Dec 2017

  • Asset Manager

    Aug 2010 - Aug 2013
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  Saint Martin's University

  Jan 2018 - May 2018

  Microsoft Software & Systems Academy Participant

  I qualified for the Microsoft Software & Systems Academy (MSSA). It is an intensive, full-time, 16-week program that includes academic and technical training, certification testing and practical exercises aligned to meet urgent industry needs for Information Technology professionals. The program combines college accredited academics and hands-on training, with the goal of preparing transitioning service members (Veterans) for technical opportunities at Microsoft and their partners.I specialize in Server and Cloud Administration:• Set up, configure and maintain company networks and system infrastructure; generate system improvements based on business needs.• Develop and monitor security related policies and guidelines; monitor the implementation of a security infrastructure; install and implement security programs.• Deploy virtual systems and network resources according to specifications based on established guidelines.• Collaborate with other departments to troubleshoot and resolve network connectivity and stability issues; test networks for weaknesses.• Install and configure Windows Server 2016.• Built an at home virtualization network using Hyper-V to include a 2012 R2 Active Directory, 2016 Microsoft Exchange Server, 2013 SharePoint and Windows 10 client. Show less

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  Microsoft

  Jun 2018 - now

  • Senior Site Reliability Engineer

    Sept 2023 - now

  • Site Reliability Engineer

    Jun 2018 - Sept 2023