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Joy Kunjappan

Joy Kunjappan

Education Counselor

Followers of Joy Kunjappan51 followers
location of Joy KunjappanKollam, Kerala, India

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  • Timeline

  • About me

    International BPO | Account Manager | IELTS. Ph: 8606931063

  • Education

    • Infant jesus anglo indian school quilon,kerala

      2010 - 2012
      Plus two Business/Commerce, General

  • Experience

    • Meritnation.com

      Dec 2014 - Mar 2015
      Education Counselor

      International Outbound Calling.

    • Trip Clear

      Jul 2015 - Aug 2017
      Customer Care Executive

      Handling Flight Reservations and customer care.

    • Intelenet Global Services Private Ltd.

      Oct 2017 - Mar 2018
      Sr. Customer Care Executive

      Handling Changes in Reservation for Expedia.

    • WNS Global Services

      Jan 2020 - Dec 2020
      Senior Associate-ops

      Handling Rebooking and Refunds of the Airline tickets.

    • Tech Mahindra

      Feb 2022 - Sept 2022
      Senior Associate customer support

    • Webhelp

      Dec 2022 - Jun 2023
      Customer Support Advisor

    • Midland Credit Management, an Encore Capital Group Company

      Feb 2024 - Apr 2024
      Account Manager

      I was responsible for handling consumer disputes and converting them into payment. Used to handle almost 200 to 250 calls on a daily basis.

    • TTEC

      Aug 2024 - Jan 2025
      Chat Associate

      I was a part of eBay process handling backend work. Mainly reviewing the listings on eBay.

  • Licenses & Certifications

    • Ielts with overall 6.5

      IDP Education Ltd
      Jul 2015

    • Diploma in Web designing

      GTEC COMPUTER EDUCATIONAL CENTER
      Jun 2025