Tracy Palm

Experience

• 

  DirectBuy

  Aug 2006 - Aug 2015

  Office Manager

  My role was to provide customer support to all staff and back up to the sales team when needed. I trained CSR staff for any new product, software, or new team members. Ordering all office supplies, updating computers, setting up any new office equipment, and repairing any equipment or taking it in for repairs. Submitted claims for any warranty or damaged merchandise, called members to advise when their orders arrived at our warehouse and assisted with incoming freight. Supervised a staff of 10 employees, Accounting tasks, and support to owners and managers. Show less

• 

  ProSource Wholesale

  Aug 2015 - Dec 2018

  Countertop, cabinet, and flooring sales. Help with the design of kitchens, bathrooms, and mud rooms. Cold calling to obtain new designers and contractors. Kept in contact monthly with all members and provided Lunch-n-Learn for new products. Received a Blue Belt and Black Belt sales awards as well as a Million Dollar Sales Award. Countertop, cabinet, and flooring sales. Help with the design of kitchens, bathrooms, and mud rooms. Cold calling to obtain new designers and contractors. Kept in contact monthly with all members and provided Lunch-n-Learn for new products. Received Red Belt Sales Award.

  • Account Manager

    Jun 2017 - Dec 2018

  • Account Manager

    Aug 2015 - May 2017
• 

  Premier Surfaces

  Jan 2019 - Jan 2020

  Senior Design Consultant

  countertop design and sales to B2B as well as retail

• 

  Refrigerated Warehousing Inc

  Apr 2020 - Nov 2021

  Administrative Assistant

  My role was to keep social media up-to-date, assist the owner and GM, with marketing, create spreadsheets, and keep them updated. I would help with computer assistance when necessary, keeping computers updated, posting available jobs, reviewing resumes and setting up appointments for interviews.

• 

  Envases

  Sept 2021 - Aug 2024

  Warehouse Coordinator

  My role consists of providing schedules, updating schedules, and locating all components needed for production. Process paperwork to consume consumptions of all materials used in production in SAP. Assist production supervisor as needed. Troubleshoot IPads required to run MII system.

• 

  Gray matter advisors inc.

  Aug 2024 - now

  Server data tech

  Monitor and perform ongoing maintenance on servers and network equipment. Prevent downtime by implementing proactive measures to avoid overheating and other issues. Provide technical support and configure system to client specifications. Run hardware diagnostics and promptly replace failing components. Keep detailed logs of issues and how it was resolved.